INFO. ON GLOVE COMPARTMENT LITERATURE FOR 1995 MODELS

Subject: Glove Compartment Literature

Models: 1995 Pontiac Models

This bulletin updates part numbers for the 1995 Portfolio replacement glove compartment literature. Please retain bulletin 380105 for 1994 information.

The replacement literature can be ordered from:

Helm, Inc. Publications Division P.O. Box 07130 Detroit, MI 48207 1-800-782-4356

When receiving vehicles from the carrier with missing Portfolios, note the damage code for the missing literature (98086) on the delivery receipt while the carrier is still present at the dealership and submit a transportation claim with the following coding:

Damage Labor Labor Code Operation Time ------ ---------- ----- 98086 SOO16 Refer To 1995 Labor Time Guide

Part numbers are as follows:

Sunfire Portfolio 10254614 Sunfire Owner's Manual 10254642 Firebird Portfolio 10254412 Firebird Owner's Manual 10254416 Grand Prix Portfolio 10254575 Grand Prix Owner's Manual 10254584 Bonneville Portfolio 10254623 Bonneville Owner's Manual 10254645 Grand Am Portfolio 10254622 Grand Am Owner's Manual 10254644 Trans Sport Portfolio 10253997 Trans Sport Owner's Manual 10254002 Pontiac Warranty 10254006

Also, now included in the Portfolio are the newly designed "Customer Satisfaction Delivery Procedure" and the "Pre-Delivery Inspection Procedure" forms. These forms are designed to assist the dealership personnel in a quality pre-delivery inspection and an informative vehicle delivery. These forms cannot be ordered separately. The previously used vehicle inspection packet, #10122681 has been discontinued.

The "Pre-Delivery Inspection Procedure" is a guide to proper vehicle inspection. Many times minor repairs or adjustments can be performed before the customer takes delivery. This reduces the possibility of early warranty service, which will improve the customer's "first impression" of the new vehicle and the dealership.

The "Customer Satisfaction Delivery Procedure" should be reviewed with the customer, every item checked and the form signed by the customer. We highly recommend that the salesperson, at the time of delivery, check all fluids and tire pressure with the customer watching. This serves two purposes:

1. It assures the customer that all fluid levels and tire pressures are correct.

2. It shows the customer where these items are located and the proper way to check them.

Both of these forms are very important and should be part of every new vehicle delivery.

Your Customer Satisfaction Index reflects the type of inspection and delivery procedures your dealership performs.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.