Customer Satisfaction Program-Engine Cylinder Bore Liner-Inspect/Replace Engine

General Motors has decided that certain 2002 Chevrolet Cavalier, Pontiac Sunfire and Oldsmobile Alero vehicles equipped with 2.2L four cylinder (RPO L61 -- VIN Code F) engines may have been built with cracked cylinder bore liners.

Dealers are to inspect the engine bedplate number and replace the engine if the bedplate number is within a certain range.

Involved are certain 2002 Chevrolet Cavalier, Pontiac Sunfire and Oldsmobile Alero vehicles equipped with a 2.2L four cylinder (RPO L61 - VIN Code F) engine. The following list shows the dealers of record and VINs involved in this campaign.

You must call the Technical Assistance Center (TAC) to request an exchange. TAC may request the dealer to perform additional work. In addition to information from the vehicle Repair Order, TAC will need the Dealer Franchise Code, and the name and number of the person to contact at the dealership for follow-up on the engine exchange, usually the Service Manager or Parts Manager. TAC will also need to know whether the vehicle has a 4-speed automatic or 5-speed manual transaxle. Please also provide the Engine Broadcast Code, located on the sticker on the top front of the camshaft cover, or ink-stamped on a flat on the oil filter bowl on the front of the block (Example: RAD 105170620).

Division: US

Telephone Number: 1-877-4GM-TACS (1-877-446-8227)

1. Raise the vehicle in order to inspect the engine bedplate number ID for a certain number range. The bedplate number ID is located on the exhaust side of the engine between and below the #1 and #2 cylinder bores at the junction of the bedplate and cylinder block. Use a flashlight to read the seven-character, dot-printed number. (The number may appear upside down).

•	If the bedplate number reads E02 9588 through 9599, or E03 9600 through 9999, or E03 0001 through 0375, replace the engine.

•	If the bedplate number is outside of this range, the engine passed the inspection and does not require a replacement.

2. Install the GM Identification Label.

Place an Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Program Bulletin. Each label provides a space to include the program number and the five (5) digit dealer code of the dealer performing the program service. This information may be inserted with a typewriter or a ball point pen.

Put the Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Program Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this program. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the program parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the program labor operation provided.

Submit a Product Program Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

There are no known customers of record.

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.