Customer Satisfaction - Electronic Stability Control (ESC) Disabled without Warning - Reprogram Computer Module

THE LABOR TIME IN THIS BULLETIN HAS BEEN REVISED. SOME VEHICLES WILL REQUIRE POWER STEERING CONTROL MODULE PROGRAMMING IN ADDITION TO THE EBCM PROGRAMMING. TIS2WEB WILL INSTRUCT THE TECHNICIAN IF THIS ADDITIONAL PROGRAMMING IS REQUIRED. PLEASE DISCARD ALL COPIES OF BULLETIN 07224, ISSUED SEPTEMBER 2007.

THIS PROGRAM EXPIRED SEPTEMBER 30, 2008.

Certain 2007-2008 model year Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine (RPO LNJ); and 2008 model year Saturn VUE vehicles equipped with a 2.4L engine (RPO LE5) may have a condition where the Electronic Stability Control (ESC) becomes disabled without the illumination of the warning light or DIC message. This condition can occur when the driver leaves the ignition key in the accessory position for more than 2 seconds before starting the vehicle. The system will reset when the vehicle is turned off but may occur again if the condition is repeated.

Dealers/retailers are to reprogram the electronic brake control module (EBCM).

Involved are certain 2007-2008 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine (RPO LNJ); and 2008 Saturn VUE vehicles equipped with a 2.4L engine (RPO LE5) and built within these VIN breakpoints:

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

-- US GM dealers - GM DealerWorld Recall Information

-- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports

-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)

-- Export dealers - sent directly to dealers

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

No parts are required for this program.

Tech 2 Legacy or J2534 Pass-Thru Programming Method for the EBCM

Important: If Tech 2 Legacy or J2534 Pass-Thru programming fails, call Techline Customer Support Center (TCSC) at 1-800-828-6860 (English) or 1-800-503-3222 (French). A "Candi" module is necessary.

CALIBRATION INFORMATION Do not attempt to order the calibration number from GMSPO. The calibration numbers required for this service procedure are programmed into control modules via a Techline Tech 2® scan tool and TIS 2 Web with the calibration update. Use TIS 2 Web version 9.0 for 2007 (available on 09/03/07). If you cannot access the calibration, call the Techline Customer Support Center at 1-800-828-6860 (English) or 1-800-503-3222 (French) and it will be provided.

Notice: Before reprogramming, please check the battery condition to prevent a reprogramming error of any of the modules due to battery discharge. Battery voltage must be between 12 and 16 volts during reprogramming. If the vehicle battery is not fully charged, use jumper cables from an additional battery. Be sure to turn off or disable any system that may put a load on the battery, such as automatic headlamps, daytime running lights, interior lights, heating, ventilation, and air conditioning (HVAC) system, radio, engine cooling fan, etc. A programming failure or control module damage may occur if battery voltage guidelines are not observed.

The ignition switch must be in the proper position. The Service Programming System (SPS) application prompts you to turn ON the ignition, with the engine OFF. DO NOT change the position of the ignition switch during the programming procedure, unless instructed to do so.

Make certain all tool connections are secure, including the following components and circuits:

DO NOT disturb the tool harnesses while programming. If an interruption occurs during the programming procedure, programming failure or control module damage may occur.

DO NOT turn OFF the ignition if the programming procedure is interrupted or unsuccessful. Ensure that all control module and DLC connections are secure and the TIS terminal operating software is up to date.

1. Verify that there is a battery charge of 12 to 16 volts. The battery must be able to maintain a charge during programming. Use an additional jump battery if necessary. Only use approved Midtronics charger or Jumper Packs, etc. to maintain proper battery voltage during programming.

Important: Relearning the steering position sensor calibration information is required after programming the power steering control module (PSCM) or electronic brake control module (EBCM).

2. Reprogram the electronic brake control module (EBCM). Refer to SI and Service Programming System (SPS) documentation for EBCM programming instructions, if required.
3. Saturn Only: If the vehicle is involved in customer satisfaction program 07232 and the repair has not been performed, perform the repair at this time.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers/retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

1. To receive credit, submit a claim with the information below:

2. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

3. Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in GM messenger bulletins SAG20060292/SAG20060295.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers'/retailers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers/retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2008.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer/retailer listing, are to be contacted by the dealer/retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership/facility for service through September 30, 2008, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

We have learned that your 2007 or 2008 model year Chevrolet Equinox or Pontiac Torrent or your 2008 model year Saturn VUE may have a condition where the Electronic Stability Control (ESC) becomes disabled without the illumination of the warning light or DIC message. This condition can occur when the driver leaves the ignition key in the accessory position for more than 2 seconds before starting the vehicle. The system will reset when the vehicle is turned off, but may occur again if the condition is repeated.

Your satisfaction with your 2007 or 2008 model year Chevrolet Equinox or Pontiac Torrent, or your 2008 model year Saturn VUE is very important to us, so we are announcing a program to prevent this condition.

What We Will Do: To prevent this condition from occurring, your GM dealer/retailer will reprogram the electronic brake control module. This service will be performed for you at no charge until September 30, 2008.

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer/retailer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

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