INFO. ON GLOVE COMPARTMENT LITERATURE FOR 1994 MODELS

SUBJECT: GLOVE COMPARTMENT LITERATURE

MODELS: 1994 PONTIAC MODELS

This bulletin updates part numbers for the 1994 Portfolio replacement glove compartment literature. This bulletin does not cancel bulletin 93-SM-1 issued 11/92.

The replacement literature can be ordered from:

Helm, Inc. Publications Division PO. Box 07130 Detroit, MI 48207 1-800-782-4356

When receiving vehicles from the carrier with missing Portfolios, note the damage code for the missing literature (98086) on the delivery receipt while the carrier is still present at the dealership and submit a transportation claim with the following coding:

Labor Damage Operation Labor Part Code Number Hours Amount ---------------------------------------------------- 98086 T0002 0.0 $10.50

Part numbers are as follows:

Sunbird Portfolio 10233998 Sunbird Owner's Manual 10234006 Firebird Portfolio 10246457 Firebird Owner's Manual 10246463 Grand Prix Portfolio 10247213 Grand Prix Owner's Manual 10247207 Bonneville Portfolio 10233977 Bonneville Owner's Manual 10233981 Grand Am Portfolio 10231636 Grand Am Owner's Manual 10231632 Trans Sport Portfolio 10225335 Trans Sport Owner's Manual 10225340 Pontiac Warranty 10213201 CFC 10246498

Also, now included in the Portfolio are the newly designed "Customer Satisfaction Delivery Procedure" and the "Pre-Delivery Inspection Procedure" forms. These forms are designed to assist the dealership personnel in a quality pre-delivery inspection and an informative vehicle delivery. These forms cannot be ordered separately. The previously used vehicle inspection packet, #10122681 has been discontinued.

The "Pre-Delivery Inspection Procedure" is a guide to proper vehicle inspection. Many times minor repairs or adjustments can be performed before the customer takes delivery. This reduces the possibility of early warranty service, which will improve the customer's "first impression" of the new vehicle and the dealership.

The "Customer Satisfaction Delivery Procedure" should be reviewed with the customer, every item checked and the form signed by the customer. We highly recommend that the salesperson, at the time of delivery, check all fluids and tire pressure with the customer watching. This serves two purposes:

1. It assures the customer that all fluid levels and tire pressures are correct.

2. It shows the customer where these items are located and the proper way to check them.

Both of these forms are very important and should be part of every new vehicle delivery.

Your Customer Satisfaction Index reflects the type of inspection and delivery procedures your dealership performs.

Also, for the 1994 model year, there will be no cassettes or CDs included in the glove compartment literature for Pontiac. The blank emergency key has also been eliminated from the glove box literature however, will be pre-cut and sent direct to the customer along with a Thank You Package for 1994.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.