Product Safety - Power Sliding Door

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Due to parts availability, ordering restrictions are being imposed to ensure an equitable distribution of part inventory. Refer to the Parts Information section for details.

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997-2001 Chevrolet Venture, Pontiac Montana/Trans Sport, and Oldsmobile Silhouette model vehicles equipped with driver and/or passenger side power sliding doors. Some of the door unlatch actuators in vehicles assembled in January-April 2001 and in vehicles that were serviced in Recall 01013 from April-August 2001 have inadequate front sonic welds. If a front sonic weld fails, the actuator can jam in the unlatched position and, when the sliding door closes, it will not be latched. If this happens, the power sliding door can open while the vehicle is in motion, particularly when the vehicle ascends a hill, makes a turn, or travels over a rough road surface. An unrestrained occupant can fall out of the van and could be injured.

Correction

Dealers are to inspect and if required, install a new power sliding door unlatch actuator assembly.

Vehicles Involved

Involved are certain 1997-2001 Chevrolet, Pontiac, and Oldsmobile U Van model vehicles equipped with RPO E58 or E59, power sliding doors, and built within these VIN breakpoints:

Year	Division	Model	Plant	From	Through
1997	Chevrolet	U Van	Doraville	VD100248	VD297298
1997	Oldsmobile	U Van	U Van	VD100237	VD297285
1997	Pontiac	U Van	U Van	VD100168	VD297312
1998	Chevrolet	U Van	U Van	WD100017	WD351264
1998	Oldsmobile	U Van	U Van	WD100060	WD351256
1998	Pontiac	U Van	U Van	WD100027	WD3512259
1999	Chevrolet	U Van	U Van	XD100001	XD349418
1999	Oldsmobile	U Van	U Van	XD100065	XD349425
1999	Pontiac	U Van	U Van	XD100009	XD349423
2000	Chevrolet	U Van	U Van	YD100021	YD370927
2000	Oldsmobile	U Van	U Van	YD100036	YD370396
2000	Pontiac	U Van	U Van	YD100039	YD370926
2001	Chevrolet	U Van	U Van	1D100028	1D221331
2001	Oldsmobile	U Van	U Van	1D100050	1D233613
2001	Pontiac	U Van	U Van	1D100066	1D224307

The following table contains VIN breakpoints for vehicles specific to this Recall 01059; and were assembled in January-April 2001 and may have had suspect actuators installed:

Year	Division	Model	Plant	From	Through
2001	Chevrolet	U Van	Doraville	1D205998	1D301512
2001	Oldsmobile	U Van	U Van	1D233972	1D302357
2001	Pontiac	U Van	U Van	1D217130	1D301496

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC Only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

Parts Information

Important: An initial supply of RH actuator kits required to complete this recall will be pre-shipped the week of November 5, 2001 to dealers with claims paid through April 30, 2001 for recall 01013. Pre-shipped parts will be charged to dealer's open parts account. Due to limited part supply, prior to pre-ship, parts will be placed on an order writing control. Any orders prior to Nov. 5, 2001 will be canceled. After completion of the pre-ship, a quantity limiter will be added to the part that will limit the pieces per order line. The reason this is being done is to facilitate an equitable distribution of part inventory.

Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Part Number	Description	Qty/ Vehicle
10324035	Actuator Kit, RH Rear Sliding Door Latch Release	1
10324036	Actuator Kit, LH Rear Sliding Door Latch Release Important: Only 2, 867 of involved vehicles might require LH actuator replacement. Order LH part only if applicable.	1
10285935	Retainer	13 (RH)/26 (both)

Service Procedure

Important: The service procedure contained in this recall is different from the service procedure found in the appropriate Service Manual. As a result, the labor time allowance has been revised to correspond with this new service procedure. In the near future the Service Manual and labor time guide will be updated with this new information.

Inspection Process (Right Side Shown, Left Side Similar)

1. Remove the garnish at the top of the door trim panel.
2. Remove the inside door handle using J 42506.
3. Remove the door trim panel.
4. Partially remove the water deflector.
5. Remove the bolts (three) from the lock plate.

Figure 1




6. With light pressure, push outward on the latch plate and look through the hole in the inner panel. Refer to the arrows in Figure 1.
7. Inspect the actuator date code located directly below the part number on the side of the actuator to determine if actuator replacement is needed. The date code consists of three parts:

•	Julian date: example: 118=the 118th day of the calendar year (i.e. April 28, 2001)

•	Calendar year: example: 01=2001, 00=2000

•	Production shift: example: A=1st shift, B=2nd shift

•	If the date code is 118-01-A or greater, replacement is not required. If the date code is 117-01-A or less (including any date code with "00" for calendar year), replace the actuator. If replacement is required, follow the replacement procedure.

8. If replacement is not required, tighten the bolts to the lock plate following the torque sequence to 10 N·m (89 lb in). Refer to Step 13 and Figure 6 of the replacement procedure.
9. Reinstall the water deflector.
10. Remove and replace the thirteen trim panel fasteners.
11. Reinstall the door trim panel.
12. Reinstall the garnish molding at the top of the door trim panel.
13. Install the GM Recall Identification Label.

Replacement Procedure (Right Side Shown, Left Side Similar)

Figure 2




1. Remove the electrical connectors (1) from the actuators. Refer to Figure 2.
2. Remove the lock rod (2) from the latch plate assembly. Refer to Figure 2.
3. Disconnect the lock rod (2) from the center of the door so that the rod can be moved to the side. Refer to Figure 2.
4. Remove the four bolts from the latch.
5. Rotate the latch plate counterclockwise slightly and rearward in order to remove the latch plate.
6. Remove the outside handle cable from the latch plate.

Figure 3




7. Drill the rivets from the actuator. Refer to the arrows in Figure 3.

Figure 4




8. Replace the rivets in the same direction as they were removed. Refer to Figure 4.
9. Replace the lock rod retainer.
10. Install the outside cable to the latch plate.
11. Reinstall the latch plate and hand tighten the bolts.

Figure 5




12. Tighten the bolts to the latch following the torque sequence. Refer to Figure 5.

Tighten
Tighten the bolts to 10 N·m (89 lb in).

Figure 6




13. Tighten the bolts to the lock plate following the torque sequence. Refer to Figure 6.

Tighten
Tighten the bolts to 10 N·m (89 lb in).

14. Reinstall the lock rod to the lock plate and the lock rod retainer.
15. Reinstall the electrical connectors.

Figure 7





Figure 8





Important: Before the door trim is reinstalled, close the latch at the rear of the door with a screwdriver. Look through the small oval hole just above the door handle and rotate the door handle rearward. Just before the lever gets to the stop (refer to the arrow in Figure 7), the latch should open. If the latch does not open, a slight bend to shorten the rod (refer to the arrows in Figure 8) will be necessary.

16. Reinstall the water deflector.
17. Remove and replace the thirteen trim panel fasteners.
18. Reinstall the door trim panel.
19. Reinstall the garnish molding at the top of the door trim panel.
20. Install the GM Recall Identification Label.

Recall Identification Label

FOR US AND IPC

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

Recall Identification Label

FOR CANADA

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

Courtesy Transportation

The availability of a loaner/rental vehicle to customers whose vehicles are involved in this recall is of the utmost importance in maintaining customer satisfaction. If requested, please ensure that these customers have the opportunity to use a loaner/rental vehicle for one day at no charge while their vehicle is being serviced. One day is defined as a 24-hour period and the maximum allowance for the loaner/rental vehicle is $30.00 (U.S.), $40.00 (Canada). Please make sure that required parts are available at your dealership prior to scheduling service appointments for these customers.

Claim Information

Submit a Product Recall Claim with the information indicated below:

Repair Performed	Part Count	Part No.	Parts Allow	CC-FC	Labor Op	Labor Hours*	Net Item
Inspect Only, One Side	13	10285935		MA-96	V0769	0.5
Inspect Only, Both Sides	26	10285935		MA-96	V0769	1.0
Power Sliding Door Unlatch Actuator: Inspect & Replace One Side Only	1	10324035 10324036	**	MA-96	V0768	0.8
Inspect Both Sides & Replace One Side Only	1	10324035 10324036	**			1.3
Inspect Both Sides & Replace Both	2	10324035 10324036	**			1.6
Courtesy Transportation	--	--		MA-96	V0783		***
* -- For Recall Administrative Allowance, add 0.1 hours to the "Labor Hours". ** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for parts needed to complete the repair. *** -- The amount identified in the "Net Item" column should represent the cost of courtesy transportation provided under this recall for one day (24 Hrs.) U.S. - Refer to bulletin #68-05-02B (July 1998) for additional information regarding courtesy transportation. Canada - Refer to Home Office Letter 99-205 (February 1999) for additional information regarding courtesy transportation.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

Customer Notification

FOR US AND CANADA

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin).

Customer Notification

FOR IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.

Dealer Recall Responsibility

FOR US AND IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Recall Responsibility

FOR ALL

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

October, 2001 (Owners who have not had their vehicles serviced under Recall 01013)

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2001 Chevrolet Venture, Pontiac Montana/Trans Sport, and Oldsmobile Silhouette model vehicles equipped with one or two power sliding doors. Some of the door unlatch actuators in vehicles assembled in January-April 2001 have inadequate front welds. If a front weld fails, the actuator can jam in the unlatched position and, when the sliding door closes, it will not be latched. If this happens, the power sliding door can open while the vehicle is in motion, particularly when the vehicle ascends a hill, makes a turn, or travels over a rough road surface. An unrestrained occupant could fall out of the van and could be injured. This can occur even when the power to the sliding door is turned off.

What Will Be Done

Your dealer will inspect, and, if necessary, install a new power sliding door unlatch actuator in your vehicle. This service will be performed for you at no charge .

How Long Will The Repair Take?

The length of time required to perform this service correction is approximately 30 to 50 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

What Should You Do

Until we are able to inspect, and, if necessary, replace the power sliding door unlatch actuator in your vehicle, there are some precautions you can take to reduce the potential for serious injury.

Contacting Your Dealer

Please contact your dealer as soon as possible, after December 10, 2001, to arrange a service date.

Your dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

Division	Number	Deaf, Hearing Impaired, or Speech Impaired*
Chevrolet	1-800-222-1020	1-800-833-2438
Pontiac	1-800-762-2737	1-800-833-7668
Oldsmobile	1-800-442-6537	1-800-833-6537
GMODC	(905) 644-4112
Puerto Rico - English	1-800-496-9992
Puerto Rico - Español	1-800-496-9993
Virgin Islands	1-800-496-9994
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure

October, 2001 (owners who have already had their vehicle serviced under Recall 01013)

Dear Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997-2001 Chevrolet Venture, Pontiac Montana/Trans Sport, and Oldsmobile Silhouette model vehicles equipped with passenger side power sliding doors. Some of the door unlatch actuators in vehicles that were serviced for Recall 01013 from April-August 2001 have inadequate front welds. If a front weld fails, the actuator can jam in the unlatched position and, when the sliding door closes, it will not be latched. If this happens, the power sliding door can open while the vehicle is in motion, particularly when the vehicle ascends a hill, makes a turn, or travels over a rough road surface. An unrestrained occupant could fall out of the van and could be injured. This can occur even when the power to the sliding door is turned off.

What Will Be Done

Your dealer will inspect, and, if necessary, install a new power sliding door unlatch actuator in your vehicle. This service will be performed for you at no charge .

How Long Will The Repair Take?

The length of time required to perform this service correction is approximately 30 to 50 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

What Should You Do

Until we are able to inspect, and, if necessary, replace the power sliding door unlatch actuator in your vehicle, there are some precautions you can take to reduce the potential for serious injury.

Contacting Your Dealer

Please contact your dealer as soon as possible, after November 12, 2001, to arrange a service date.

Your dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

Division	Number	Deaf, Hearing Impaired, or Speech Impaired*
Chevrolet	1-800-222-1020	1-800-833-2438
Pontiac	1-800-762-2737	1-800-833-7668
Oldsmobile	1-800-442-6537	1-800-833-6537
GMODC	(905) 644-4112
Puerto Rico - English	1-800-496-9992
Puerto Rico - Español	1-800-496-9993
Virgin Islands	1-800-496-9994
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure