Begin the system diagnosis by reviewing the system Description and Operation Wiper/Washer System Description and Operation and Rear Wiper/Washer System Description and Operation. Reviewing the Description and Operation information will help determine the correct symptom diagnostic procedure when a malfunction exists. Reviewing the Description and Operation information will also help determine if the condition described by the customer is normal operation. Refer to Symptoms - Wiper/Washer Systems in order to identify the correct procedure for diagnosing the system and where the procedure is located.