For vehicles purchased in the U.S., call 1-800-852-9001
.
For vehicles purchased in Canada, call 1-800-268-6800
.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Saab vehicle, you are automatically enrolled in the Saab
Roadside Assistance program.
Who is Covered?
Roadside Assistance coverage is for the vehicle operator, regardless of ownership.
In Canada, a person driving this vehicle without the consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000
km), whichever occurs first, and in Canada only, up to a maximum coverage of $100.
These services are provided at a nominal charge if the vehicle is no longer within
the Powertrain warranty.
| • | Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest service station (approximately $5 Canada). In Canada,
service to provide diesel may be restricted. For safety reasons, propane and other
alternative fuels will not be provided through this service. |
| • | Lock-out Service: Lock-out service will be
covered at no charge if you are unable to gain entry into your vehicle. A remote unlock
may be available if you have an active OnStar® subscription. To ensure security,
the driver must present personal identification before lock-out service is provided.
In Canada, the vehicle registration is also required. |
| • | Emergency Tow From a Public Roadway or Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling
crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or
snow. |
| • | Flat Tire Change: Installation of a spare
tire in good condition, when equipped and properly inflated, is covered at no charge.
The customer is responsible for the repair or replacement of the tire if not covered
by a warrantable failure. |
| • | Jump Start: A battery jump start will be covered
at no charge if the vehicle does not start. |
| • | Trip Interruption Benefits and Assistance: In the event of a warranty related vehicle disablement, while en route and over 100
miles, for U.S. customers, and 250 kilometres, for Canadian customers, from the original
point of departure, you may qualify for trip interruption expense assistance. This
assistance covers reasonable reimbursement of up to a maximum of $1000 for U.S. customers,
and $500 for Canadian customers, to assist you with some of the unplanned expense
incurred within three days of the disablement you may incur while waiting for your
vehicle to be repaired. Original detailed receipts and a copy of the repair order
are required. In Canada, pre-authorization is also required. |
| • | Trip Routing Service: Upon request, Roadside
Assistance will send you detailed, computer personalized maps, highlighting your choice
of either the most direct route or the most scenic route to your destination, anywhere
in North America, along with helpful travel information pertaining to your trip. |
| | Please allow three weeks before your planned departure date. In Canada,
trip routing requests will be limited to six per calendar year. |
| | Alternative Service (Canada only) There may be times
when Roadside Assistance cannot provide timely assistance. Your advisor may authorize
you to secure local emergency road service, and you will be reimbursed up to $100
upon submission of the original receipt to Roadside Assistance. |
In many instances, mechanical failures may be covered. However, any cost for
parts and labor not covered by warranty are the responsibility of the vehicle owner
or driver.
Saab and General Motors of Canada Limited reserve the right to limit services
or reimbursement to an owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Calling For Assistance
For prompt and efficient assistance when calling, please provide the following
to the Roadside Assistance Representative:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance coverage are towing
or services for vehicles operated on a non-public roadway or highway, fines, impound
towing caused by a violation of local, Municipal, State, Provincial, or Federal law,
and mounting, dismounting or changing of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the coverage provided by the
New Vehicle Limited Warranty. Saab and General Motors of Canada Limited reserve the
right to make any changes or discontinue the Roadside Assistance program at any time
without notification.
