We are committed to assuring your satisfaction with your new Saab.

Your Saab retailer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

If you are traveling or unable to return to your selling Saab retailer for any reason, call 1-800-263-1999 for the name and location of the nearest Saab service facility.

Considering the investment you have made in your new Saab, we know you will want to operate and maintain it properly. We urge you, therefore, to follow the maintenance instructions contained in your Owner's Manual.

If you have any questions on how to keep your Saab in good working condition, see your Saab retailer, the place many Saab customers choose to have their maintenance work done. You can rely on your Saab retailer to use proper parts and repair practices.

General Motors of Canada Limited recommends that you retain receipts covering performance of regular vehicle maintenance. Repairs required due to damage resulting from lack of maintenance are not covered under your warranty. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

We suggest you keep these receipts in the glove box literature portfolio. Also a "Maintenance Record" form is provided in the Owner's Manual (Maintenance Schedule section) for your convenience in recording services performed.

Should you ever encounter a problem during or after the warranty periods that is not resolved, talk to a member of your retailer's management team. Under certain circumstances, Saab retailers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the problem persists, follow the procedures outlined in Owner Assistance .

Saab Customer Communication Centre — Canada

1-800-263-1999

1-800-955-9007

Refer to General Motors of Canada Limited Participation in the Mediation/Arbitration Program , for information on the voluntary, binding Mediation/Arbitration Program in which GM participates.

General Motors of Canada Limited encourages all owners to report, at their earliest convenience, a change in name or address by calling our Saab Customer Communication Centre toll free at 1-800-263-1999. If you are a subsequent owner, please be sure to advise us by calling the number above. You may also visit the Saab retailer of your choice to report a change in vehicle ownership. The current owner name and address is essential for General Motors to provide timely notification to owners of important information related to their vehicles.

We thank you for choosing a Saab product.

The Warranties in this booklet reflect our commitment to you as a Saab owner and our confidence that Saab builds one of the finest passenger vehicles in the world.

Saab's traditional values focus on the driver and the driver's relationship to the vehicle, safety, reliability, and the environment. These values are the driving force behind the engineering of your new Saab.

Please take the time to review our obligations under the warranties and your responsibilities in maintenance and service. You and any other family members who would operate your Saab should also take the time to review the Owner Manual for explanations of all functions, features and system operations.

Saab strongly urges you to ensure that you and all occupants in your vehicle are properly protected by wearing your safety belt and/or proper use of an approved child seat.

A child seat should never be placed in the front passenger seat of vehicles equipped with a passenger side airbag. Please see your owner manual for further information.

Your Saab dealer's commitment to making your ownership experience as enjoyable as possible begins with Saab's Dedicated Delivery® program.

Pre-Delivery Inspection

As part of the program, each new Saab receives a complete Pre-Delivery Inspection. This inspection service is a key part of a total program developed by Saab to ensure your driving pleasure. Your dealer will provide you with a copy of the form detailing each step of the Pre-Delivery inspection.

Delivery

Please take the time to review all the documentation and booklets supplied to you at the time of delivery. Knowing the operation of all of your Saab's features, including safety and convenience items, will enhance your ownership experience. It is also important to become familiar with the warranties to ensure understanding and obligations for both Saab and yourself. Please review the owner/vehicle information entered at the time of delivery on the front page of this booklet. Should you find any errors, please contact the Saab Customer Assistance Center at 1-800-955-9007.

Application

All warranties described in this booklet cover 2008 U.S. specification Saab passenger vehicles sold by Saab Cars USA, Inc. and/or delivered through Saab International and Diplomatic Sales (IDS) upon entry to this country. All warranties begin on the day the vehicle is delivered to the first retail owner or date put into service whichever occurs first. Vehicles placed in dealer demonstrator service receive the remaining portion of the warranties based on the in-service date. All warranties apply to vehicles registered and operated in the 50 states of the United States, the District of Columbia and Puerto Rico. If you sell your vehicle, the remaining portion of the warranties are transferable at no charge to the subsequent owner.

Warranty Repairs

Warranty repairs which are required as a result of defects in parts due to material or workmanship must be brought to the attention of an authorized Saab dealer during the warranty period. Repairs will be performed at no charge to you during the applicable warranty period. Only those repairs/diagnosis deemed by the dealer to be covered under the warranties will be made. Parts will be adjusted, repaired or replaced using genuine new or remanufactured parts at Saab's discretion. All parts replaced become the property of Saab Cars USA, Inc. for analysis and other usage. Repairs and conditions excluded from the warranties can be found under the heading "Exclusions" under each warranty.

Saab Participation in an Alternative Dispute Resolution Program

See the "Customer Satisfaction Procedure" under Owner Assistance for information on the voluntary, non-binding Alternative Dispute Resolution Program in which Saab participates.

Production Changes

Saab Cars USA, Inc. reserves the right to make running production changes without incurring any obligation to make similar changes to vehicles previously produced and sold.

Please note: In certain cases Saab may provide information to our dealers concerning adjustments/repairs to your vehicle during the warranty period and performed free of charge. Please check with your dealer on a regular basis to see if such a program may affect your vehicle.

Maintenance and Servicing

The following requirements for maintenance and servicing are considered the owner's responsibility:

Follow Readiness Rules for Safer Driving

Check Vehicle Condition Regularly

Be Prepared for Emergencies