Rear Liftgate Glass May Not Lock When Using Remote Keyless Entry (RKE)/Key Fob Transmitter/Door Lock Switch, Lifgtate Hatch or Liftgate Glass May Lock/Unlock When Rear Liftgate Glass Button Depressed

Some customers may comment on one or more of the following conditions:

These conditions may be caused by one or all of the following:

Important: Do Not remove the rear liftgate lock cylinder from the vehicle to perform this repair.

Reposition the rear liftgate lock cylinder wave washer and adjust the lock rod using the steps below.

1. Verify the customer's condition.
2. Open the liftgate.
3. Remove the upper liftgate garnish molding. Refer to Liftgate Garnish Molding Replacement .
4. Remove the rear liftgate trim panel. Refer to Liftgate Trim Panel Replacement in SI.



5. Remove the cylinder lock rod from the threaded lock rod retaining clip (1).

Tip
Place the tip of a screwdriver blade into the opening of the C-clip and slowly rotate the screwdriver to pry out the C-clip from the shaft. Then use needle-nose pliers to remove the C-clip.




6. Remove the C-clip (1) from the rear liftgate lock cylinder push button and remove the wave washer (2).



7. Install the wave washer with the cup side up (1).



8. Position the wave washer (1) with the curved edges of the wave spring parallel to the tabs (2) on the lock cylinder shaft.




Important: Use needle-nose pliers to slightly squeeze the C-clip back into shape. Make sure the clip seated, you should feel a snap and hear an audible click.

9. Install the C-clip onto the shaft and in the slot using needle nose pliers. Then rotate the pawl several times to make sure the C-clip does not rotate. If the clip rotates then the clip is not fully seated.
10. Position the lock cylinder pawl to the full clockwise position.
11. Pull up on the cylinder lock rod to remove any slack in the bell crank.
12. Install the cylinder lock rod into the threaded lock rod retaining clip while removing any slack from the lock rod linkage.
13. Close the lock rod retainer clip.
14. Close the liftgate assembly.
15. Open the liftgate glass while keeping the liftgate closed.



16. Use the key fob to cycle the liftgate to the lock and unlock position while inspecting the rear liftgate pawl. The lock cylinder pawl should have clearance between the latch as shown above. If the pawl is contacting the latch, readjust the cylinder lock rod.
17. Verify that the customer's condition has been corrected.
18. Install the rear liftgate trim panel. Refer to Liftgate Trim Panel Replacement in SI.
19. Install the upper liftgate garnish molding. Refer to Liftgate Garnish Molding Replacement .

For vehicles repaired under warranty, use:

For vehicles repaired under warranty, use: