Important: For the rear window defogger system, the following steps must be performed before using the symptom tables.

1. Perform the Diagnostic System Check - Vehicle, before using the symptom tables in order to verify that all of the following are true:

•	There are no DTCs set.

•	The control modules can communicate via the serial data link.

2. Review the power window system operation or rear window defogger system operation in order to familiarize yourself with the system functions. Refer to Rear Window Defogger Description and Operation.

•	Inspect for aftermarket devices which could affect the operation of the rear window defogger. Refer to Rear Window Defogger Description and Operation.

•	Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.

Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections.

Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom: