Special Coverage Adjustment - Front Air Dam Damage

Some customers of 2007 Saturn Aura vehicles may experience damage to the front air dam. The air dam can break more easily than most if it contacts a curb or other object.

This special coverage covers the condition described above for a period of 3 years or 36,000 miles (60,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Replacement of the original design air dam with an improved air dam will be made free of charge. Damage to the improved air dam is not covered.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 4, 2007, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 4, 2007, must be submitted to the Service Contract provider.

Involved are certain 2007 Saturn Aura vehicles built within the following VIN breakpoints:

Saturn Canada: Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).

Saturn US: A pre-shipment of the required parts to perform this recall has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

1. Remove damaged or loose front air dam deflector. Refer to Front Air Dam Replacement in SI.
2. Install the new air dam deflector. Refer to Front Air Dam Replacement in SI.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

1. To receive credit, submit a claim with the information below:

2. Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in GM messenger bulletins SAG20060292/SAG20060295.

*** Customer requests for reimbursement of previously paid repairs to replace the front air dam.

Customer Reimbursement Claims - Special Attention Required

Customer reimbursement claims must have the date of the (service repair) prior replacement entered into the "repair date" field of the CSO in the "Labor Detail/Comments" screen.

Customer reimbursement claims must have the mileage of the prior repair of the (service repair) entered on the "Service Order Hub" screen in the "miles in" field.

Customer reimbursement claims must have entered into the "technician comments" field the CSO # (if repair was completed at a Saturn Retail Facility) date, mileage, customer name, and any deductibles and taxes paid by the customer.

Customer reimbursement claims must be submitted on a different CSO than the Recall repair. This is because the repair date and mileage differ between the two repairs.

Customer requests for reimbursement of previously paid repairs to replace a front air dam are to be submitted to the retailer prior to or by September 30, 2008. Repairs must have occurred within the 3 years of the date the vehicle was originally placed in service, or 60,000 km, whichever occurs first.

When a customer requests reimbursement, they must provide the following:

If the work was done by someone other than a GM facility, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM facility.

All customer requests for reimbursement for previous repairs for the recall condition are handled by submitting a recall reimbursement claim form directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.

A Saturn Customer Reimbursement Procedure and Claim Form are included with the customer letter.

Dear Saturn Aura Customer:

As the owner of a 2007 model year Saturn Aura, your satisfaction with our product is very important to us.

This letter is intended to make you aware that on some 2007 model year Saturn Aura vehicles, the front air dam can break more easily than most if it contacts a curb or other object.

Do not take your vehicle to your Saturn retailer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done: General Motors is providing owners with additional protection for the front air dam. If this condition occurs on your 2007 Saturn Aura within 3 years of the date your vehicle was originally placed in service or 36,000 miles (60,000 km), whichever occurs first, GM will replace the original design front air dam with an improved air dam that is more resistant to damage at no charge . Damage to the improved air dam is not covered.

What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a Saturn retailer. If your air dam is damaged, you may want to call the service department at your retailer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your retailer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition.

If you have any questions or need any assistance, just contact your retailer or the Saturn Customer Assistance Center at 1-800-972-8876 or 1-800-833-6000 (TTY). The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

General Motors Corporation

Enclosure

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