2000 - 2002 Saturn L-Series Vehicles (All Models)

All Saturn Retailers and Service Providers

Saturn has decided that the odometer in certain 2002 model year L-Series vehicles may not function after a power interruption because of a software error in the body control module (BCM). This can occur when either the battery is reconnected after service with the key on, or when the battery receives a high electrical load with the key off. It may also be brought about by a loose power or ground cable. In addition, certain 2000, 2001, and 2002 L-Series vehicles serviced with a replacement BCM may exhibit the same condition.

To prevent the possibility of this condition occurring, Retailers will upgrade the BCM software.

Only selected 2000-2002 model year L-Series Saturn vehicles within the following VIN ranges will require this campaign:

You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only be paid on involved vehicles.

Owners of all involved vehicles will be notified of the campaign by Saturn. (Refer to the owner letters included in this bulletin.)

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is enclosed.

This listing contains:

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.

Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 02-C-07.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow up necessary to complete this campaign. Those records updated with the California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."

All unsold vehicles in Retailers possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction according to the procedure contained in this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been mad before selling or releasing the vehicle.

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:

A copy of the Campaign Vehicle Action Report is included for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item #S0397050). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."

As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.

It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.

1. Inspect vehicle VIN and verify campaign involvement through your AS400 system. Not all vehicles within the below listed VIN ranges require the upgraded BCM software.

•	If vehicle is a 2000 model year and VIN matches the enclosed VIN listing in this bulletin, verify campaign eligibility using National Vehicle History (NVH). IF the vehicle is involved, it will be necessary to reprogram the BCM. Proceed to step 2.

•	If vehicle is a 2001 model year within the following VIN break point 1Y500033-1Y592298, verify campaign eligibility using National Vehicle History (NVH). If the vehicle is involved, it will be necessary to reprogram the BCM. Proceed to step 2.

•	If vehicle is a 2002 model year within the following VIN break point 2Y500044-2Y544909, verify campaign eligibility using National Vehicle History (NVH). If the vehicle is involved, it will be necessary to reprogram the BCM. Proceed to step 2.

Notice: Saturn Service Stall System (SSS), software version 10.5 or greater is required in order to reprogram BCM.

2. Reprogram BCM with new BCM Calibration. Refer to BCM Programming in the Service Programming System section of the Service Stall System (SSS)/Tech 2 User Guide for reprogramming procedures.
3. Affix Campaign Completion Label on a clean and dry surface of radiator core support, in an area clearly visible when hood is raised. (For more information, refer to Campaign Completion Label.)

Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (02C07) and the 5 digit facility code of the Retailer performing the campaign service.

As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item # S03 00013A for the Campaign Completion Label, and item # S03  00013B for the Clear Protective Cover).

1. To receive credit, submit a claim with the information below:

2. To receive credit for loaner/rental vehicle costs incurred while owners awaits campaign repair or other goodwill expenses, submit a claim with the information below:

3. Retailers are empowered to use good judgement regarding loaner/rental vehicles or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Customer Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed towards the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.

4. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC Case type. Contact your field representative if you need assistance.

5. All labor operations claimed in this bulletin must be submitted on individual (unrelated) CSO lines. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

* Campaign administrative allowance

** Net amount must be submitted as a miscellaneous sale. Loaner reimbursement not to exceed $30/day.

*** Enter number of days vehicle was rented. Not to exceed 1 day.

As stated in the Credit section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.

VIN #

Dear Saturn Owner:

This notice is sent to inform you that Saturn is conducting a voluntary customer satisfaction recall campaign that affects certain 2000, 2001, and 2002 Saturn L-Series.

Saturn has decided that the odometer in certain 2002 model year L-Series vehicles may not function after a power interruption because of a software error in the body control module (BCM). This can occur when either the battery is reconnected after service with the key on, or when the battery receives a high electrical load with the key off. It may also be brought about by a loose power or ground cable. In addition, certain 2000, 2001, and 2002 L-Series vehicles serviced with a replacement body control module may exhibit the same condition.

To prevent the possibility of this condition occurring, retailers will upgrade the BCM software in your vehicle at no charge to you. This service will take about 1/2 hour, although some additional time may be required for paperwork and processing.

Contact your Saturn Retailer as soon as possible to arrange for the upgraded BCM software.

The enclosed campaign replay card identifies your vehicle and will facilitate completion of the repairs when presented to your Saturn retail facility. If your address has changed, please provide the new information in the space provided. This will assist us in ensuring that all affected vehicles are corrected.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your vehicle is provided to the Retailer on the agreed service date and the condition is not remedied within a reasonable amount of time, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your vehicle serviced.

Again, we sincerely regret any inconvenience or concern this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Sincerely,

Saturn Corporation

02-C-07

A Subsidiary of General Motors

Dear Saturn Owner:

This notice is sent to inform you that Saturn is conducting a voluntary customer satisfaction recall campaign that affects certain 2000, 2001, and 2002 Saturn L-Series vehicles.

Saturn has decided that the odometer in certain 2002 model year L-Series vehicles may not function after a power interruption because of a software error in the body control module (BCM). This can occur when either the battery is reconnected after service with the key on, or when the battery receives a high electrical load with the key off. It may also be brought about by a loose power or ground cable. In addition, certain 2000, 2001, and 2002 L-Series vehicles serviced with a replacement body control module may exhibit the same condition.

Your vehicle has already received a BCM software upgrade with a previous campaign repair which addressed an odometer problem that we notified owners about in October 2001. Unfortunately, this letter concerns a different problem. The only way to ensure proper operation of the odometer is to have this second upgrade performed.

To prevent the possibility of this condition occurring, retailers will upgrade the BCM software in your vehicle at no charge to you. This service will take about 1/2 hour, although some additional time may be required for paperwork and processing.

Contact your Saturn Retailer as soon as possible to arrange for the upgraded BCM software.

The enclosed campaign replay card identifies your vehicle and will facilitate completion of the repairs when presented to your Saturn retail facility. If your address has changed, please provide the new information in the space provided. This will assist us in ensuring that all affected vehicles are corrected.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your vehicle is provided to the Retailer on the agreed service date and the condition is not remedied within a reasonable amount of time, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your vehicle serviced.

We sincerely regret the additional inconvenience this situation may cause you. We want you to know that we will continue to do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Sincerely,

Saturn Corporation

02-C-07