Service Update for Inventory and Customer Vehicles - Right-Hand (Passenger) Windows Inoperative-Expires with Base Warranty(CANADA ONLY)

This service update includes vehicles in dealer/retailer inventory and customer vehicles that return for any type of service, and will expire at the end of the involved vehicle's new vehicle limited warranty period.

This bulletin provides a service procedure to inspect and verify that certain 2007 GMC Acadia and Saturn Outlook vehicles do not have a condition that prevents the raising and lowering of the right-hand front and/or rear door window. If the window(s) do not raise or lower, the window regulator(s) are to be replaced.

This service procedure should be completed as soon as possible on involved vehicles currently in dealer/retailer inventory and customer vehicles that return to the dealer/retailer for any type of service during the New Vehicle Limited Warranty coverage period.

A list of involved vehicles currently in dealer/retailer inventory is attached to the Dealer Communication used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty, and are within the VIN breakpoints provided below, should be checked for vehicle eligibility in the appropriate system listed below.

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the GMVIS. Not all vehicles within the above breakpoints may be involved.

Parts required to complete this service update are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Inspect the window regulator operation on the right-hand front door and the right-hand rear door.

Perform a functional test by cycling each right-hand side window to the full-down position and then to the full-up position. Repeat the cycle test two additional times.

For vehicles repaired under this service update, use: