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Makes 🢒 Saturn 🢒 2007 🢒 OUTLOOK - FWD 🢒 Bulletins 🢒 EI08028 - Intermittent, Inoperative Remote Keyless Entry (RKE) (Engineering Information)

EI08028 - Intermittent, Inoperative Remote Keyless Entry (RKE) (Engineering Information)

Subject:EI08028 -- Intermittent, Inoperative Remote Keyless Entry (RKE) (Engineering Information)

Models:2008 Buick Enclave
2007-2008 GMC Acadia
2007-2008 Saturn OUTLOOK

Attention: Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published service information. THIS IS NOT A RECALL - refer to TSB 04-00-89-053B for more detail on the use of Engineering Information bulletins.

Condition

Some customers may comment that one or more key fobs are inoperative. A number of warranty claims have been submitted that show relearning the key fobs has corrected this concern.

Cause

GM Engineering would like to understand what may be causing the key fobs to need to be relearned. PRIOR to any repairs being made, complete the following steps and document the information on the repair order:

  1. Ask the customer if the key fob has worked previously?
  2. Use J-43241 (Keyless Entry Tester) to determine which (if any) buttons on the fob are transmitting a signal.
  3. If the fob does not appear to be transmitting, document the fob's battery voltage on the repair order.
  4. Using a Tech 2®, navigate to the remote control door lock receiver menu.
  5. Scan for and record any current DTC's.
  6. In the Data Display screen, select "Key Fob Information" and record the following information for all key fobs:
    7.  - Program
     - Function
     - Battery Status
  7. In the "Module ID Information" screen, record the following information:
    8.  - End Model
     - Calibration
     - Software P/N
  8. Reprogram the key fob(s). Did this correct the customer's concern?
    9. • Yes -- proceed to step 9.
    • No -- continue to diagnose and repair the customer's concern. Proceed to step 9.
  9. Contact the Engineer -- Tracy Beloskur at 248-676-1467 (between the hours of 7:00 a.m. -- 4:30 p.m. EST). If Tracy is unavailable, fax a copy of the completed repair order (front and back) to Tracy at 248-685-6140.

Warranty Information

For vehicles repaired under Engineering direction, use:

Labor Operation

Description

Labor Time

R9716*

Transmitter (RKE) Program

0.5 hr

*This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide.