Customer Satisfaction - Sunroof Water Leak - Install Drain Tube Extensions

The Parts Information and Claim Information sections in this bulletin have been revised. The number of tie straps required has been reduced from 8 to 6. Please discard all copies of bulletin 08207, issued August 2008.

THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.

Certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

Dealers/retailers are to install drain tube extension assemblies, and ensure that the water drains properly.

Involved are certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof and built within these VIN breakpoints:

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information

- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports

- Export dealers - sent directly to dealers

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

GM, Saturn/Saab Canada Only - Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Saturn US Only - A pre-shipment of the required parts to perform this repair has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

Important: Before lowering the headliner, please perform the following steps to avoid damage to the interior trim.

1. On the assist handle, use a small screwdriver to open both screw covers by prying carefully from the inboard edge. Remove the screws.



2. On the "A" pillar and "D" pillar, use a small screw driver to open the screw cover by prying carefully from the bottom edge. Remove the screws.



3. On the "B" pillar and "C" pillar, use a small screw driver to open the screw cover by prying carefully from the top edge. Remove the screws.



4. Remove the partition hooks by twisting counter clockwise and remove the screws, also remove the bolt under the armrest.



5. Before lowering the headliner, remove the screws inside the roof air deflectors.

Add Sunroof Drain Hose Extensions

Extend both middle drain tubes by adding sunroof drain tube extensions.

1. Lower the headliner by following SI procedures.



2. Add a tube assembly (drain extension) to each middle sunroof drain and install the clamps to the module drain spout.



3. Add a tie strap to both middle-connector to module drain spout in the location shown and clip off excess lead with wire snips.




Important: Make sure there are no dips in the hose after the extension has been added. Refer to the illustration. In some cases, it may be necessary to trim off some of the drain tube to eliminate the dip in the drain tubing.

4. The drain hose should be straight with a slight downward angle to the rear of the vehicle.

Check Drain Hose Routing Between the "B" and "C" Pillar for Proper Routing

Figure 1 -- Incorrect Routing





Figure 2-- Correct Routing




1. After installing the extensions, make sure that the hose is routed in back of the air bag bracket. Figure 1 is the incorrect routing; Figure 2 shows the correct routing.
2. Make sure that there are no bends pointing upward in the drain tubes.

Check All Drain Hose Connections and Add Tie Straps

1. Check the front and rear sunroof drain hose connections to make sure they are fully seated and add a tie strap to each front and rear connection. Clip off excess lead with wire snips.
2. Reinstall the headliner following SI procedures.

Modify Front Drain Hoses

1. Remove the "A" pillar trim and defroster outlet grille to gain access to the end of the drain tubes.



2. Remove the rubber grommet at the end of the drain tube.



3. Using a light-duty X-Acto knife, carefully remove the cross hatch inside the grommet and reinstall. Another solution is to utilize a 3/8 in spot weld drill bit to remove the cross hatch.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

Submit a Product Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

1. To receive credit, submit a claim with the information below:

2. Submit courtesy transportation expense with labor code V1858 using the appropriate Net Item Code.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through September 30, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

We have learned that your 2008 model year Buick Enclave or 2007-2008 model year GMC Acadia or Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

Your satisfaction with your Buick Enclave, GMC Acadia, or Saturn OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do: Your GM dealer/retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30, 2009 .

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us. If you have any questions or need any assistance to better understand related repairs, please contact your dealer/retailer.

If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

08207