GM Service Manual Online
For 1990-2009 cars only
Makes 🢒 Saturn 🢒 2005 🢒 RELAY 🢒 Bulletins 🢒 OnStar Vehicles - Voice Recognition Inoperative - keywords analog celleular communication digital intermittent UE1 vs3bcu vs3bgen2 vs3bgen3 vs3bgen4 vs3bgen5 vs3bgen6 vs3bgen7

OnStar Vehicles - Voice Recognition Inoperative - keywords analog celleular communication digital intermittent UE1 vs3bcu vs3bgen2 vs3bgen3 vs3bgen4 vs3bgen5 vs3bgen6 vs3bgen7

Subject:OnStar Vehicles - Voice Recognition Inoperative

Models:2000-2005 Buick Century, LeSabre, Park Avenue, Regal
2005-2007 Buick Allure (Canada Only), LaCrosse, Terraza
2006-2007 Buick Lucerne
2002-2007 Buick Rendezvous
1999-2001 Cadillac Catera,
1999-2007 Cadillac Deville, Escalade Models, Seville
2003-2007 Cadillac CTS
1999-2002 Cadillac Eldorado
2004-2007 Cadillac SRX, XLR
2005-2007 Cadillac STS
2002-2007 Chevrolet Avalanche, Cavalier, Corvette, Impala,
2002-2007 Chevrolet Monte Carlo, Suburban, Tahoe, Trailblazer
2002-2005 Chevrolet Blazer, Venture
2005-2007 Chevrolet Cobalt, Equinox, Uplander
2004-2007 Chevrolet Colorado, Malibu/Maxx
2003-2006 Chevrolet SSR
2000-2007 GMC Savana, Sierra, Yukon Models
2005-2007 GMC Canyon
2002-2007 GMC Envoy and Envoy XUV
2002-2005 GMC Jimmy
2000-2004 Oldsmobile Alero, Bravada, Silhouette
2001-2003 Oldsmobile Aurora
2000-2003 Oldsmobile Intrigue
2001-2007 Pontiac Bonneville, Grand Prix, Sunfire and Vibe
2001-2005 Pontiac Aztek, Grand AM, Montana
2005-2007 Pontiac G6, Montana SV6
2004-2006 Pontiac GTO
2005-2007 2006 Pontiac Pursuit
2007 Pontiac G5
2006-2007Pontiac Solstice
2005-2007 Saab 9-7x
2004-2007 Saturn Ion and Vue
2005-2007 Saturn Relay
2003-2007 HUMMER H2
2007 HUMMER H3


This PI was superseded to add 07 MY and change the contact group within the OnStar call center. Please discard PIC3011C.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Condition/Concern:

When using the OnStar voice recognition dialing, some numbers and/or commands may not be understood by the system, especially the number two (2).

Recommendation/Instructions:

If the OnStar system properly responds to any command, the hardware is assumed to be good and the customer should be directed to the description and operational characteristics published in Service Information (SI) and the Owners Manual. They may also be directed to contact OnStar and be connected with Onstar customer care for assistance with system operation and tips.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.