Exchange Program - Saturn Aura, ION, Relay, SKY and VUE Instrument Panel Cluster Ordering Process
| Subject: | Saturn Aura, ION, Relay, Sky and VUE Instrument Panel Cluster Ordering Process |
| Models: | 2005-2007 Saturn Relay |
| 2007 Saturn Aura, ION, Sky and VUE |
| Attention: | Fixed Operations Manager, Parts Manager, and Technician |
This bulletin is being revised to add models and model years. Please discard Corporate Bulletin Number 05-08-49-009C (Section 08 -- Body & Accessories).
The purpose of this bulletin is to inform Saturn Retailers of a parts exchange program for instrument panel (IP) clusters. The IP cluster has been designated as an exchange part. By working closely with our retailers and technicians through the parts exchange process, the GM team will gain a better understanding of any field concerns that may develop.
If a customer comes to the retailer with IP cluster concerns, please follow the repair information and diagnostics found in the Instrument Panel, Gages, and Console sub-section of Service Information (SI) or the appropriate Saturn Service Manual. If your diagnosis points to a fault with the IP cluster, obtain an exchange IP cluster as follows:
U.S. Retailers: Please call one of the following authorized Electronic Service Centers (ESC):
AER Technologies (AEL) , Brea, CA: (714) 871-7357 or (800) 321-6970
AJR International, Inc (AJC) , Elmhurst, IL: (630) 832-0222 or (800) 232-3965
Autocraft Electronics (AED) , Carrollton, TX: (972) 466-6200 or (800) 336-3998
Instrument Sales & Service, Inc (ISS) , Kent, WA: (253) 796-5400 or (800) 666-5469
Model Electronics, Inc (MES) , Spring Valley, NY: (201) 961-6200 or (800) 433-9657
Specmo Enterprises (SED) , Madison Heights, MI: (248) 307-2570 or (800) 545-7910
Techni-Car, Inc (TCT) , Oldsmar, FL: (813) 855-0022 or (800) 886-0022
Replacement parts are usually shipped out within 24 hours, and a pre-paid return package label will be included for returning the original part. By returning the original part, you will avoid a significant non-return core charge. Insert the Core Authorization Form when returning the original part. Please follow the instructions on the paperwork included with the replacement unit for proper handling procedures.
The IP cluster will be shipped to the facility free of charge. You will not be invoiced for the IP cluster. Therefore, the IP cluster is not to be sold to the Customer Service Order (CSO).
Canadian Retailers: Replacement IP clusters must be obtained from an authorized Canadian Electronic Service Centre (ESC).
Ordering Information
When ordering through Electronic Service Centers, the following information is needed to process retailer order(s):
| • | Retailer telephone number (preferred) or Dealer Code |
| • | Account number (this is the ESC’s internal profile number) |
| If an account number has not been established, the ESC will create a new account number or "profile" of the Saturn Retailer. |
| • | IP cluster part number currently in the vehicle |
| - | The part number can be retrieved with the Tech 2® scan tool. |
| - | If the IP cluster has been removed, the part number is listed on the label of the IP cluster. |
| • | Vehicle Identification Number (VIN), mileage, and delivery date |
| • | Repair Order (R.O.) number (this corresponds to the Customer Service Order [CSO] number) |
| • | Description of issue |
The retailer will receive a Core Authorization Form and an Order Form. The Order Form is for the retailer’s records. The Core Authorization Form is the document that should be returned with the original IP cluster unit; this form is NOT an invoice. The Core Value, Reman Price, and Estimated Freight are listed for non-warranty transactions.
NON-WARRANTY TRANSACTIONS will require a Purchase Order (P.O.) number for the retailer to process the order. (The retailer issues a P.O. to purchase the unit from the ESC and then bills the customer.) All other steps are the same.
Warranty Information
For vehicles repaired under warranty, use:
Case Type | Description | Labor Operation Code | Labor Hrs. | Admin.* Hrs. | Net Item** Amount | Net Item Code |
|---|---|---|---|---|---|---|
VW | Cluster Assembly, Instrument - Replace | N4180 | Refer to applicable Electronic Labor Time Guide | 0.2 hr | $20.00 | M |
* Instrument Panel Cluster Exchange Program administrative allowance
** Instrument Panel Cluster Exchange Program part allowance
