Saturn and its retailers have made a commitment to you for your complete satisfaction with your Saturn vehicle.

Our experience has shown that the Customer Satisfaction Procedure has been very successful and helps to ensure the satisfaction of our customers. However, in the event that you do not feel your concerns have been addressed, General Motors of Canada Limited, on behalf of the Saturn Corporation, wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter.

The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days.

We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre or write the:

Mediation/Arbitration Program,
c/o Customer Communication Centre,
1908 Colonel Sam Drive,
Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).