Warranty Admin. - Electronic Exchange Program Vehicle Policy Procedures
| Subject: | Electronic Exchange Program Vehicle Policy Procedures |
| Models: | 2005-2006 Saturn Relay (Sold in the U.S. Only) |
| Attention: | Service and Parts Manager |
Electronic Service Centers (ESCs) now have the ability to provide electronic exchange components on an exchange basis for vehicle policy decisions. When vehicle policy is appropriate, the electronic component will be provided on a no-charge exchange basis.
A properly authorized and paid retailer vehicle policy claim for the labor and administrative allowance is required. When the ESC submits a claim to GM for the component under vehicle policy, there must be a matching claim from the retailer for the labor. Partial vehicle policy adjustments do not work with this program, as the retailer's paid claim authorizes the ESC's claim to be paid.
Retailer Actions Required
| • | Notify the ESC at time of order that the repair is being performed on a vehicle policy basis at no charge to the customer. |
| • | Submit a vehicle policy claim as follows: |
Case Type | Labor Operation Code | Labor Hours | Admin. Hours | Net Item Amount | Net Item Code |
|---|---|---|---|---|---|
VP | Use appropriate labor operation | Refer to applicable Electronic Labor Time Guide | 0.2 | $20.00 | M |
Please ensure that all retail facility service personnel are aware of these procedures.
