B3060 No Crank No Start - keywords adding battery circle dead key light module plus present programming relearn theft

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

This applies if B3060 is present and current in the Theft Deterrent Module causing a No Crank No Start condition, after battery disconnect, dead battery condition or reprogramming event.

DO NOT REPLACE THE THEFT DETERRENT MODULE.

Important: The customer must have both keys when this condition is present in order to have both keys start the vehicle once this condition occurs. If the customer only has a single key their other key will no longer start the vehicle unless the key is relearned to the vehicle using the adding key procedure.

These are the two most common situations:

Case #1 - Both keys available at Dealer. One key starts the vehicle the other available key does NOT start the vehicle.

1. Make sure vehicle battery is fully charged measure 12.6 volts before attempting this procedure.
2. If you have one key that starts the vehicle use the Adding Keys procedure in Document ID # 1686394 as reference to add the second non-working key to the vehicle.
3. If this does not repair the vehicle, REPLACE THE nonworking KEY AND REPEAT THE ADDING KEYS PROCEDURE.
4. Clear codes and test that both keys start the vehicle.

Case # 2 - One key available at Dealer that will NOT start the vehicle

1. Make sure vehicle battery is fully charged measure 12.6 volts before attempting this procedure.
2. For US vehicles, technicians can use the 10 minute SPS method (Vehicle Theft Deterrent Learn for Learning Replacement Keys calibration is required) or the 30 minute auto learn with one key.

For Canadian vehicles, technicians must use the 10 minute SPS method (Vehicle Theft Deterrent Learn For Learning Replacement Keys calibration is required) for the first key.

3. Instruct customer to bring second key and relearn the second key by using the Adding Keys Procedure #1686394 document.

If either method 10 minute or 30 minute procedure is unsuccessful:

Replace one key with new SPO key (keys must be the correct part number with a circle plus on the shank).

4. Clear codes and test that both keys start the vehicle.
5. You have two choices available to learn new key:

Choice #1

5.1.	Using the 10 minute SPS replacing keys procedure # 1686399 to unlock the Theft Deterrent Module to learn the first new key.

5.2.	Once you have 1 learned key that starts the vehicle use the adding keys procedure to add the second key procedure #1686394

Choice # 2

5.1.	Using the 30 minute interactive learn follow document #1686399 (30 minute relearn procedure). This method is not available in Canada.

5.2.	Once you have 1 learned key that starts the vehicle use the adding keys procedure to add the second key #1686394

6. Clear codes and test both keys.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.