| Subject: | Replacement of Shock Absorbers and Struts and Use of Labor Operations E3800, E3801, E3807, E5800, E5801, E5807, E3850, E3857, E5750, E5751 and E5757 (Labor Operations 7611101, 7611102, 7611103, 7613101, 7613102 and 7613103 for Saab) |
| Models: | 2009 and Prior Passenger Cars and Trucks (Including Saturn) |
This bulletin is being revised to add the 2008 and 2009 model years. Please discard Corporate Bulletin Number 05-03-08-002A (Section 03 - Suspension).
The purpose of this bulletin is to provide retail and wholesale service personnel with enhanced service policies for the above listed subject labor operations.
Service management should make certain that all dealership personnel responsible for replacement of suspension components are familiar with GM Service Manual procedures.
Effective with repair orders dated on or after January 15, 1998, the following must also be followed:
| • | Shock absorbers/strut assemblies are fluid-filled components and will normally exhibit seepage. Seepage is defined as oil film or dust accumulation on the exterior of the shock housing. Shock absorber/strut assemblies are not to be replaced under
warranty for seepage.
| | Important: Electronically controlled shock absorbers (MR) may have a tendency to attract dust to this oil film. Often this film and dust can be wiped off and will not return until similar mileage is accumulated again.
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| • | Defective shock absorber/strut assemblies will have a visible oil path or drip coming from the component. A visible oil path or drip coming from the shock absorber/strut assembly should be replaced as a defective component.
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| • | Only defective shock absorber/strut assemblies should be replaced. Do not replace pairs unless both are defective, unless otherwise instructed in the Service Manual and/or Service Bulletin.
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| • | Service management approval is required on the repair order for replacement of struts or shocks in pairs. This approval includes noting the reason for replacement.
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