Request for Audio System Complaint Codes to be Added to Customer Service Order (CSO)
| Subject: | Request for Audio System Complaint Codes to be Added to Customer Service Order (CSO) |
| Models: | 1991-1998 Saturns |
Purpose:
Saturn's audio systems consist of a group of complex components including: AM/FM Radio, cassette Deck, CD Player/Changer, Speakers, and Antenna System.
When there is a customer concern with one of these components, it is essential for the Service Writer to gather as much information as possible from the customer regarding these concerns for the following reasons:
Complete and accurate information will:
| • | Improve Saturn's Retailer Technicians chances for proper diagnosis and help avoid comebacks, which will result in improved Customer Satisfaction Index (CSI) scores. |
| • | Enable Saturn Engineering and component manufacturers to more efficiently and accurately use the data to drive continuous improvement activities. |
| • | Enable the remanufacture supplier to provide better quality remanufactured components. |
| • | Assist engineering with identifying potential product problem trends. |
The attached list of Complaint Codes has been developed specifically for Saturn's audio systems. Please use these complaint codes in conjunction with the CSO comment section when recording customer complaints associated with the audio system.
Audio Performance | |
|---|---|
AM radio only | A00 |
Reception | A01 |
Ignition noise | A02 |
Switch pop noise | A03 |
Electric motor/generator noise | A04 |
FM radio only | -- |
Reception | A05 |
Ignition noise | A06 |
Switch pop noise | A07 |
Electric motor/generator noise | A08 |
AM/FM radio -- This category to be used ONLY when the complaint is heard on BOTH AM and FM. | -- |
Reception | A09 |
Ignition noise | A10 |
Switch pop noise | A11 |
Electric motor/generator noise | A12 |
Cassette Deck | -- |
Cassette stuck in unit | A13 |
Will not accept Cassette | A14 |
Cassette ejects while playing | A15 |
Tape muffled sound | A16 |
Tape speed fluctuation | A17 |
Tape auto reverse | A18 |
Cassette player inoperative | A19 |
CD player | -- |
CD stuck in unit | A20 |
Will not accept CD | A21 |
CD ejects while playing | A22 |
CD skips | A23 |
CD player damaged CD | A24 |
CD player inoperative | A25 |
Audio General | -- |
Display Inoperative/could not program | A26 |
Scratched/damaged faceplate | A27 |
Buttons inoperative/stuck | A28 |
Radio inoperative | A29 |
Speakers | -- |
Buzz/vibration noise | A30 |
Static sound | A31 |
Inoperative/no sound output | A32 |
