The Request for Review process is available to dealership service management personnel to request a review of Labor Time Guide (LTG) publications. The primary intent of the process is to communicate a question regarding a published time allowance.

It is important that the vehicle identification information and option content that could effect or influence the repair in question be provided. It is also important to submit a complete detailed description of the work performed including the correlating service procedure Document ID #. The statement, "Followed service manual procedure", is not sufficient to fully research the issue.

All inquiries received through this process will be investigated. A current dealership telephone and email address must be included so the results can be forwarded to the Service Manager. Any revisions to the LTG will appear in future publications.