At Saturn, we are committed to the concept of total customer satisfaction. We have made a commitment to provide our customers with unparalleled service, before, during and after the purchase of a Saturn vehicle. We call this concept the Saturn Difference . If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action:

1. Contact the Retail Customer Assistance Liaison

Any member of the retail management team, General Manager or Service Manager, has the authority and the desire to quickly and effectively answer and resolve your questions, problems or concerns.

2. Contact the Saturn Customer Assistance Center

Should you need additional assistance after contacting your Saturn Retailer, call the Saturn Assistance Center at:

1-800-553-6000 (available from all 50 states)

In Canada, contact the Saturn Customer Communication Centre at 1-800-263-1999.

A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have.

In the event that you desire to write to the Saturn Customer Assistance Center, our address is:

Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500

In Canada, write to:

Saturn Customer Communication Centre
General Motors of Canada Ltd.
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Important: In order to give you the greatest assistance possible, please help us by providing the following information when you call.

If you have purchased a previously owned Saturn vehicle or have changed your name or address, please provide this information to your nearest Saturn facility's service department or the Saturn Customer Assistance Center at 1-800-553-6000. In Canada, contact the Saturn Customer Communication Centre at 1-800-253-1999.

Saturn and its Retailers have made a commitment to you for your complete satisfaction with your Saturn vehicle. In those few instances when feel your vehicle problems was not appropriately address, Saturn and its Retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/arbitration program called BBB Auto Line. Canadian owners refer to your Warranty and Owner Assistance Information booklet, located in the front cover pocket of your owner's handbook, for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

This program is available at no cost to you, our customer and is administered by the Council of Better Business Bureaus.

The Saturn Difference is our pledge to your satisfaction, and if we are unable to assist you, we are confident that the BBB Auto Line can help in Saturn's customer satisfaction effort. The program can resolve individual disputes involving vehicle repairs or the interpretation of the New Vehicle Limited Warranty.

We ask that you not resort to BBB Auto Line until after Saturn and its Retailers have been given the opportunity to satisfy your vehicle concerns. However, U.S. residents may file a claim at any time by contacting your local Better Business Bureau at 1-800-955-5100.

For further information about filing a claim, you may also write to:

BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838

In order to file a claim, you will have to provide your name and address, the vehicle identification number (VIN) of your vehicle, and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation.

If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third party arbitrator at an informal hearing. The arbitrator will render a decision in your case which you may accept or reject.

If you accept a valid arbitrator decision, Saturn will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the time you file your complaint to the time a decision is rendered.

We encourage you to use this program before, or instead of, resorting to legal action. We believe it offers advantages over legal avenues in most jurisdictions because it is fast, free of charge, and informal (lawyers are not usually present, although you may retain one at your expense if you choose). If you wish to pursue legal action, however, we do not require that you first file a claim with BBB Auto Line unless state law provides otherwise.

Whatever your preference may be, remember that if you are unhappy with the results of BBB Auto Line, you can still pursue legal action because an arbitrator's decision is binding on Saturn but not on you unless you accept it.

Eligibility is limited by vehicle age/mileage and other factors. For further information concerning the program, call you local BBB at 1-800-955-5100. You may also call the Saturn Customer Assistance Center, at 1-800-553-6000, or write, using the form in the Warranty and Owner Assistance Information Booklet located in the front cover pocket of your Owner's Handbook. In Canada, customers may call the Saturn Customer Communication Centre at 1-800-263-1999.