SERVICE PARTS OPERATIONS (SSPO) SUPPLIER CONTACTS

SUBJECT: SATURN SERVICE PARTS OPERATIONS (SSPO) SUPPLIER CONTACTS

OBJECTIVES: The purpose of this bulletin is to provide Parts Managers with a quick reference of frequently used contacts including suppliers, SSPO and EDS Assistance Centers, and other useful resources.

This bulletin supersedes Parts and Accessories Bulletin: 95-PA-04, SSPO Supplier Contacts, which should be discarded.

OVERVIEW: Information is arranged by the following categories:

o Supplier (in alphabetical order)

o Contact Phone Number (includes appropriate prompts)

o Description of Service (includes products or services provided by Supplier)

PARTS MANAGERS RESOURCE CONTACT LIST

SUPPLIER CONTACT PHONE# DESCRIPTION OF SERVICE ----------------------------------------------------------------------------- AC-Delco Call your local For questions regarding battery AC-Delco distributor warranties covered by Saturn, for AC-Delco batteries contact Saturn Warranty Administration, 1-800-828-2112, prompt 7, then press 2; for out-of-warranty after market AC-Delco product questions, contact 1-800-AC-DELCO

Covercraft 1-800-247-8012 Service items* for car covers. Ext. 221 (Becky Liske)

Driver Design 1-800-323-6563 Service items* for sunroof wind (Esther Franklin or deflectors; have part # when Jarvlin Pickett) calling.

EDS 1-800-345-6EDS Hardware purchases, system supplies, forms and diagnostic supplies.

FedEx 1-800-463-3339 Third party billing labels.

Firestone Tires Call your local Ordering tires; for further Firestone ambassador assistance call 1-800-638-4730 store

GM Tools 1-800-GM-TOOLS GM equipment; bin layout (Trent Tharrington) suggestions are provided for free; call 1-800-334-1381 when ordering key cutters

Infrastructure 1-615-320-1777 Office equipment, furniture, and inside signage materials.

McGard 1-800-669-8788 Master key for wheel locks, (Retailer Line) replacement keys and locks, 1-800-444-5847 I.D. cards. (Customer Line)

Kent-Moore/OTC 1-800-533-0492 For special tools and forms to Special Tools 1-800-533-5338 order these tools.

Packard Electric 1-800-PACKARD Electric equipment; orders must (Ask for COD desk be over $25.

Polytech Netting 1-810-680-9020 Service items* for convenience Ext. 102 nets.

Rola-Roof Rack 1-800-729-7652 Customer service for roof racks (Chappie or Teresa Gandali)

RPS 1-800-762-3725 Bar code labels, shipping logs, and zone charts.

Ryder 1-615-486-5868 Transportation inquiries, 1-615-486-5878 authorizations, and IRTP matters.

1991-1992 Saturn security SCS Frigette 1-800-451-9245 system batteries. (Sue Payne)

Texaco 1-800-782-7852 Shipping information for 55 Ext. 9 (Joan Roden) gallon drums of engine coolant (part #21030856).

For Saturn, EDS and other resources, reference the 1-800 Retail Assistance Network Phone Card. This card (Item number: S0995002) may be obtained by contacting Saturn Publications, at 1-800-828-2112, prompt 3.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.