In an effort to provide Retailers with quality fulfillment service, Saturn has gone through an extensive selection process for the past few months, evaluating various fulfillment suppliers to handle Saturn's fulfillment needs.
From this selection process, Saturn has selected MascoTech Marketing Services to be our new fulfillment supplier partner. MascoTech is located in Auburn Hills, Michigan and have been providing fulfillment and marketing services for over 35 years. MascoTech is committed to providing timely and quality service to their clients. This change to MascoTech will provide improved service to Retailers and customers.
The transition from Adistra Marketing Support Services to MascoTech Marketing Services took place from June 20 to July 12.
The phone numbers for ordering Saturn publications from MascoTech remains the same.
Retailer Orders: (800) 828-2112, prompt 3
Customer Orders: (800) 2SATURN (272-8876), prompt 3
Operators at MascoTech are available during normal business hours:
Monday-Friday 8:00 a.m. - 5:00 p.m. EST, to take orders.
After normal business hours, a message service is available to take your name and number. A representative from MascoTech will return your call as soon as possible during normal business hours.
In addition to using the 800 numbers, you can reach MascoTech by mail or fax at the following address and fax number:
MascoTech Marketing Services Attn: Saturn Publications 1426 Pacific Drive Auburn Hills, MI 48326 Fax: (810) 377-1510
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.