RETAIL PARTS COMMUNICATIONS & REFERENCE TOOLS

SUBJECT: RETAIL PARTS COMMUNICATIONS AND REFERENCE TOOLS -----------------------------------------------

OBJECTIVE:

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SSPO uses various tools to conimunicate pertinent information and support parts operations. The intent of this bulletin is to provide Parts Managers with an inventory checklist for identifying, managing and using various Retail Parts Communications and Reference Tools, and for recognizing those tools most critical to daily parts operations.

This bulletin is organized as follows:

Part I: Listing of Communications and Reference Tools

A. SSPO Communications

B. Training Supplements

C. Catalog and Reference Supplements

D. Miscellaneous Items

Part II: Index of Current Parts & Accessories Bulletins

Part III: Additional Resources

A. Information Resource Guide

B. Parts General Information Tumover Packet

Part IV: Ordering Information

PART III ADDITIONAL RESOURCES ---------------------

A. INFORMATION RESOURCE GUIDE: ----------------------------

This guide is updated and distributed annually by the Saturn Publications Team to provide a comprehensive list of publications available to Saturn team members. Topics include advertising, merchandising, regional and relationship marketing, retail business administration, retail training, and service technical publications. Additional copies are available by contacting Saturn Publications (Item Number: S03 97013).

B. PARTS GENERAL INFORMATION TURNOVER PACKET: ------------------------------------------

This packet contains key information and resources to familiarize new parts department team members with daily parts operations. Contact a Parts Support Analyst (PSA) at 1-800-828-2112, prompt 2, to identify and obtain items listed below as well as other critical items referenced in this bulletin. The PSA will customize and send a packet to meet your specific needs. This packet is not intended to be a comprehensive source of parts information, but rather to equip new parts managers with the essentials to help them make the best possible start following turnover situations.

* SSPO Retail Support Overview * Parts Assistance Center (PAC) Structure * PAC Team Photo * Saturn Service Parts Operations Task Force Member List * "Daily Processing" Training Video * "Receiving & Special Orders" Training Video * "Annual Physical Inventory" Training Video and accompanying Job Aid

PART IV ORDERING INFORMATION: ---------------------

To obtain items listed in this bulletin call:

* 1-800-828-2112, prompt 3 - Saturn Publications

* 1-800-828-2112, prompt 2 - PSAs

* 1-800-463-3339 - FedEx

* 1-800-762-3725, ext. 4616 - RPS (Jim Weigel)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.