Customer Satisfaction -- Reversed Wiring in Instrument Panel Wire Harness

**********THIS PROGRAM IS EXPIRED AUGUST 31, 2007.**********

Certain 2007 Saturn VUE (non-hybrid) vehicles equipped with roof-mounted side impact airbags (RPO ASF) have a condition in which the electrical connections from the sensing and diagnostic module (SDM) to the roof-mounted side impact airbags and the safety belt pretensioner are reversed.

In frontal impacts, the safety belt pretensioners will not deploy as described in the owner manual. The driver and front seat passenger are protected in a crash by their safety belts and, in certain frontal impacts, by the airbags. The vehicle exceeds government Motor Vehicle Safety Standards for frontal crash protection even with this condition, but might not meet its five-star rating in the New Car Assessment Program front test. Repairing your vehicle through this customer satisfaction program will restore pretensioner operation and ive star performance.

When deployment of the roof-mounted side airbags are commanded in a side impact or rollover, the deployment of the pretensioners is commanded at the same time, so in those conditions, performance is not affected.

Retailers are to replace the SDM and reprogram the body control module (BCM).

Involved are certain 2007 Saturn VUE (non-hybrid) vehicles equipped with roof-mounted side impact airbags (RPO ASF) and built within these VIN breakpoints:

Important: Retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Retailers will not have a report available if they have no involved vehicles currently assigned.

-- Canadian Saturn retailers - GMinfoNet Recall Reports

-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

A pre-shipment of the required parts to perform this repair has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

1. Remove the inflatable restraint sensing and diagnostic module (SDM). Refer to the Inflatable Restraint Sensing and Diagnostic Module Replacement procedure in SI.
2. Install the new SDM. Refer to the Inflatable Restraint Sensing and Diagnostic Module Replacement procedure in SI.
3. Reprogram the BCM. The new SDM part number must be learned by the body control module (BCM). Using a scan tool, navigate to Vehicle Control Systems, Module Setup, Supplemental Inflatable Restraints, and then select Setup SDM Part Number in BCM. Follow the on-screen directions.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in retailers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2007.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31, 2007, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that Saturn is conducting a customer satisfaction program that affects certain 2007 model year Saturn VUE vehicles equipped with roof-mounted side impact airbags.

We have learned that your vehicle may have been built with the roof-mounted side impact airbags that have a condition in which the electrical connections from the sensing and diagnostic module (SDM) to the roof-mounted side impact airbags and the safety belt pretensioner are reversed.

In frontal impacts, the safety belt pretensioners will not deploy as described in the owner manual. The driver and front seat passenger are protected in a crash by their safety belts and, in certain frontal impacts, by the airbags. The vehicle meets government Motor Vehicle Safety Standards and GM’s own requirements for frontal crash protection even with this condition, but might not meet its five-star rating in the New Car Assessment Program front test. Repairing your vehicle through this customer satisfaction program will restore pretensioner operation and five star performance.

When deployment of the roof-mounted side airbags are commanded in a side impact or rollover, the deployment of the pretensioners is commanded at the same time, so in those conditions, performance is not affected.

To prevent this condition from occurring, your Saturn retailer will replace the SDM and reprogram the body control module (BCM). This service will be performed for you at no charge until August 31, 2007 .

To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your retailer or the Saturn Customer Assistance Center at 1-800-972-8876 or 1-800-833-6000 (TTY). The Customer Assistance Center’s hours of operation are from 7:00 AM to 7:00 PM, EST, Monday through Friday.

If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the Saturn facility for this repair. Please refer to your Owner’s Manual and your retailer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn VUE provides you many miles of enjoyable driving.

Saturn

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