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Makes 🢒 Saturn 🢒 2007 🢒 VUE - AWD 🢒 Bulletins 🢒 EI07265 - Ignition Key Will Not Turn, Cannot Be Removed from Ignition, Stuck

EI07265 - Ignition Key Will Not Turn, Cannot Be Removed from Ignition, Stuck

Subject:EI07265 -- Ignition Key Won't Turn, Can't be Removed from Ignition, Stuck

Models:2007 Saturn VUE

Attention:  Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published Service Information. THIS IS NOT A RECALL - refer to TSB 04-00-89-053A for more detail on the use of Engineering Information bulletins.

Condition

Some customers may comment on either of the following conditions:

    • Difficult to remove the key from the ignition.
    • Key won't turn.

Cause

GM Engineering is attempting to determine the root cause for the ignition key not turning to getting stuck in the ignition. Engineering has a need to gather information on vehicles, PRIOR to repair, that may exhibit this condition. Document the following information on the repair order:

  1. Describe the customer's concern - be specific.
  2. Is the vehicle currently exhibiting the customer's concern?
  3. If the vehicle currently exhibits the customer's concern, complete the following information based on the condition:

    4. Key Can Not Be Removed from the Ignition:

    3.1. Verify the adjustment of the Floor Shift Control Cable.
             3.1.1. Place the shift lever in Neutral (N). Rotate the selector shaft, at the transmission, clockwise from Park (P) into Neutral (N).
             3.1.2. With the shift control assembly in Neutral (N), lift up on the cable connector locking clip.
             3.1.3. Push the clip on the cable connector until it is fully seated and flush with the cable body.
             3.1.4. Can the key be removed from the ignition?

    Yes -- no further repairs are required. Proceed to step 4.

    No -- proceed with step 3.2.

    3.2. Is the lock cylinder damaged?
    3.3. Is the case worn, damaged or loose?
    3.4. Proceed to Step 4.

    Key Won't Turn or Binds:

    3.1. Visually inspect the key and steering column shroud. Does the shroud prevent the key from being fully inserted into the ignition?
       • Yes -- Reinstall the steering column shroud to prevent key interference. Go to Step 4.
       • No -- Proceed to step 3.2.
    3.2. Inspect the key for signs of damage or excessive wear? If damage and/or excessive wear is found, note on the repair order the location on the key, of the wear/damage.
    3.3. Is the ignition switch assembly damaged?
    3.4. Disconnect the ignition switch from the housing. Can the key be turned?
    3.5. Is the lock cylinder housing loose?
    3.6. Proceed to step 4.
  4. Contact the engineer to report all findings. The engineer will provide instructions to complete the repair. If the engineer does not answer, leave the following information in a message:
    5. • Technician Name
    • Dealer Name, Dealer Code and Phone #
    • VIN and Repair Order Number

Important:  If the engineer does not return the call within one hour, continue to diagnose and repair the vehicle.

Engineering may need to physically inspect vehicles located within 3 hours of Detroit, MI.

Engineer

Phone Number

Jose Trujillo

248-676-1577

Warranty Information

For vehicles repaired under Engineering direction, use:

Labor Operation

Description

Labor Time

E9459*

Ignition/Lock Cylinder -- Engineering Information

0.2 hr

Add

To replace Housing/Ignition Lock Cylinder

(includes time to disable/enable SIR and to code cylinder)

1.0 hr

* This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide.