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Rattle or Tapping Noise from Steering Column Shroud

Subject:Rattle or Tapping Noise from Steering Column Shroud (Install Felt Insulator to Top Shroud)

Models:2002 Saturn VUE vehicles



Condition

Some customers may comment about a rattle or tapping noise coming from the steering column shroud area. This noise is most noticeable when driving over rough roads.

Cause

This condition may be caused by the vertical support of the top steering column shroud intermittently contacting the steering column.

Correction

Refer to service procedure in this bulletin for inspection and service.

Service Procedure

  1. Verify top and bottom halves of steering column shroud are securely fastened to each other.
  2. • If top and bottom shrouds are securely fastened together at clip locations then proceed to step 2.
    • If top and bottom shrouds are not secure, secure both halves and retest. If steering column shroud still rattles or tapping noise is present proceed to step 2. If rattle or tapping noise is gone no further repairs are necessary.

    Object Number: 1223781  Size: SH
  3. Remove upper steering column shroud.

  4. Object Number: 1223801  Size: SH
  5. Install small felt piece from Insulator Kit P/N 21056020 to end of vertical support as shown in illustration.

  6. Object Number: 1223781  Size: SH
  7. Install upper steering column shroud by aligning locating pins in upper shroud with corresponding holes in lower shroud and applying a light download force to snap into position.

Parts Information

21056020 - Insulator Kit-Sunroof

Warranty Information

To receive credit for this repair during the warranty coverage period, submit a claim through the Saturn Dealer System for E7230 (Shroud, Steering Column, Upper - R& R or Replace), or if another procedure is performed, refer to the appropriate Electronic Labor Time Guide for the correct Labor Operation Code and Time.