For vehicles purchased in the U.S. call 1-800-553-6000 (TTY:
1-800-833-6000)
.
For vehicles purchased in Canada call 1-800-268-6800
.
As the proud owner of a new Saturn vehicle, you are automatically enrolled in
the Saturn Roadside Assistance Program. This value-added service is intended to provide
you with peace of mind as you drive in the city or travel the open road. Saturn's
Roadside Assistance toll-free number is staffed by courteous and capable Roadside
Assistance Representatives who are available 24 hours a day, 365 days a year.
We will provide the following services during the Bumper-to-Bumper warranty
period at no expense to you:
| • | Fuel Delivery: Delivery of enough fuel ($5
maximum) for the customer to get to the nearest service station. |
| • | Lock-out Service (identification required):Replacement keys or locksmith service will be covered at no charge if you are unable
to gain entry into your vehicle. Delivery of the replacement key will be covered within
10 miles (16 km). |
| • | Emergency Tow: Tow to the nearest Saturn retailer
for warranty service or in the event of a vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow. |
| • | Flat Tire Change: Installation of a spare
tire will be covered at no charge. (The customer is responsible for the repair or
replacement of the tire if not covered by a warrantable failure.) |
| • | Jump Start: No-start occurrences which require
a battery jump start will be covered at no charge. |
| • | Saturn Retailer Locator Service |
In many instances, mechanical failures are covered under Saturn's Bumper-to-Bumper
warranty. However, when other services are utilized, our Roadside Assistance Representatives
will explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please provide the following
to the Roadside Assistance Representatives:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number |
| • | Mileage, Vehicle Identification Number and delivery date of the vehicle |
| • | Description of the problem |
While we hope you never have the occasion to use our service, it is added security
while traveling for you and your family. Remember we are only a phone call away. Saturn
Roadside Assistance: 1-800-553-6000
; text telephone (TTY)
users, call 1-800-833-6000
.
Saturn reserves the right to limit services or reimbursement to an owner or
driver when, in Saturn's judgment, the claims become excessive in frequency or type
of occurrence.
Roadside Assistance is not part of or included in the coverage provided by the
New Vehicle Limited Warranty. Saturn reserves the right to make any changes or discontinue
the Roadside Assistance program at any time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Saturn Roadside Assistance program
accessible from anywhere in Canada or the United States. Please refer to the Warranty
and Owner Assistance Information book.
