Schematic Reference: OnStar Schematics

Connector End View Reference: Cellular Communication Connector End Views

DEFINITION: This procedure is for diagnosing problems during OnStar® audio following a button press from the OnStar® button assembly.

Did you perform the Diagnostic System Check - Vehicle?

Go to Step 2

Go to Diagnostic System Check - Vehicle in Vehicle DTC Information

1. Turn ON the ignition, with the engine OFF.
2. Turn ON the radio.
3. Set volume to a comfortable level.
4. Press the OnStar® Center Call button.

Can the Connecting to OnStar message be heard playing through the audio system at all?

Go to Step 3

Go to Step 5

Tune the radio to a known good station.

Can the audio be heard through all speaker channels?

Go to Step 4

Refer to Diagnostic Starting Point - Entertainment in Entertainment

Test the remote radio audio output (-) circuit for an open. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

Go to Step 15

Go to Step 12

Does the radio mute once the OnStar® Call Center button is pressed?

Go to Step 6

Go to Step 10

Is any distortion heard?

Go to Step 8

Go to Step 7

Test the remote radio left audio signal circuit for a short to ground. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

Go to Step 15

Go to Step 8

Test the remote radio left audio signal circuit for an open or short to voltage. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

Go to Step 15

Go to Step 9

9

Test the remote radio audio output (-) circuit for a short to voltage. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

Go to Step 14

Go to Step 12

1. Turn OFF the ignition.
2. Disconnect the vehicle communication interface module (VCIM) connector C2.
3. Turn ON the ignition, with the engine OFF.
4. Turn ON the radio.
5. Set volume to a comfortable level.
6. Using a fused jumper, short the cellular mute signal circuit to a good ground.

Does the radio mute?

Go to Step 14

Go to Step 11

Test the cellular mute signal circuit for an open.

Did you find and correct the condition?

Go to Step 15

Go to Step 13

Inspect for poor connections at the harness connector of the VCIM. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs in Wiring Systems.

Did you find and correct the condition?

Go to Step 15

Go to Step 14

Replace the radio. Refer to Control Module References in Computer/Integrating Systems for replacement, setup, and programming.

Did you complete the repair?

Go to Step 15

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Replace the VCIM. Refer to Control Module References in Computer/Integrating Systems for replacement, setup, and programming.

Did you complete the repair?

Go to Step 15

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Operate the system in order to verify the repair.

Did you find and correct the condition?

System OK

Go to Step 2