General Motors of Canada Limited, on behalf of Saturn Corporation, warrants to owners of 2007 vehicles sold in Canada, that the vehicle (1) was designed, built and equipped so as to conform at the time of sale with the Emission Regulations under the Canadian Environmental Regulations under the Canadian Environmental Protection Act and (2) is free from defects in materials and workmanship which cause the vehicle to fail to conform with those regulations for a period of 3 years or 60 000 kilometres, whichever occurs first. Specified components, such as catalytic converters or powertrain control modules, are warranted for 8 years or 130 000 kilometres, whichever occurs first.
The Emission Control Systems Warranty Period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator, or company vehicle prior to sale at retail, on the date the vehicle is first placed in such service. Emission related defects in the genuine Saturn components listed below including related diagnostic costs, parts and labour, are covered by this warranty.
Emission Performance
Some provinces and local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
If a provincial I/M program is enforced in your area you may also be eligible for Emission Performance coverage when all of the following three conditions are met:
- the vehicle has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in the Owner's Manual, New Vehicle Warranty, or Maintenance Schedule supplied with your vehicle;
- the vehicle fails a provincial I/M test during the emission warranty period indicated above; and
- the failure results, or will result, in the owner of the vehicle having to bear a penalty or other sanctions (including the denial of the right to use the vehicle) under local, provincial, or federal law.
Claims Procedure
Make your vehicle available to any authorized Saturn retailer as soon as possible after failing a provincial I/M test or at any time you suspect a defect in a part. If all the above conditions are met, General Motors of Canada Limited, on the behalf of Saturn Corporation warrants that your dealer will replace, repair, or adjust to Saturn specifications, at no charge to you, any of the parts listed under "Emission Control Systems Warranty Parts List" which may be necessary to cause your vehicle to conform to the applicable emission standards.
Repairs which do not qualify will be charged to you.
In the event a warranty matter is not handled to your satisfaction, refer to the Customer Satisfaction Procedure in this booklet under Owner Assistance .
Emission Control Systems Warranty Parts List
Listed below are most of the systems that affect emissions of your vehicle. Emission control components of these systems are covered by the Emission Control Systems Warranty as applicable. Items that require replacement as scheduled maintenance are covered by the Emission Control Systems Warranty, or up to the replacement interval specified in your Owner's Manual. |
Powertrain Control System | |
|---|---|
ABS Control Module* (Except 4-cylinder passenger cars) | Manifold Absolute Pressure Sensor |
Camshaft Position Actuator | Mass Air Flow Sensor |
Camshaft Position Actuator Valve | Oil Pressure Sensor (DoD™ only) |
Coolant Level Sensor | Oxygen Sensors |
Data Link Connector | Powertrain Control Module (PCM) * |
Electronic Throttle Control (ETC) Motor | Programmable Read Only Memory (PROM) |
Engine Control Module (ECM) * | Throttle Position Sensor |
Engine Coolant Temp. Sensor | Throttle Position Switch |
Fast Idle Solenoid | Vehicle Control Module (VCM) * |
Flexible Fuel Sensor | Vehicle Speed Sensor (Except 4-cylinder passenger cars) |
Intake Air Temperature Sensor | Wheel Speed Sensor |
Malfunction Indicator Lamp |
|
Fuel Management System | |
|---|---|
Common Rail Assembly (6.6L DURAMAX® Diesel) | Function Block (6.6L DURAMAX® Diesel) |
Diesel Fuel Injection Pump | Fuel Injectors |
Diesel Fuel Injection Pump Timing Adjust | Fuel Pressure Regulator |
Diesel Fuel Injector Control Module - EDU (6.6L DURAMAX® Diesel) | Fuel Rail Assembly |
Diesel Fuel Temperature Sensor | Fuel Rail Pressure Sensor (6.6L DURAMAX® Diesel) |
Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) |
|
Catalytic Converter System | |
|---|---|
Catalytic Converter(s) and Muffler if attached as assembly* | Exhaust Manifold with Catalytic Converter attached as assembly* |
Exhaust Manifold | Exhaust pipes and/or mufflers (when located between converter and exhaust manifold |
Exhaust Manifold Gasket |
|
Transmission Controls and Torque Management | |
|---|---|
Manual Transmission Clutch Switch | Transmission Gear Selection Switch (Diesel) |
Park/Neutral Switch | Transmission Internal Mode Switch |
Torque Converter Clutch Switch | Transmission Pressure Switches |
Torque Converter Clutch Solenoids | Transmission Shift Solenoids A & B |
Transmission Control Module* | Transmission Speed Sensors |
Transmission Fluid Temperature Sensor |
|
Air Management System | |
|---|---|
Air Cleaner | Intake Manifold Gasket |
Air Cleaner Diaphragm Motor | Intake Manifold Tuning Valve |
Air Cleaner Resonator | Intake Manifold Tuning Valve Relay |
Air Cleaner Temp. Compensator Valve | Supercharger Assembly |
Air Intake Ducts | Throttle Body (Replacement only) |
Charge Air Control Actuator | Throttle Body Heater |
Charge Air Control Solenoid Valve | Throttle Closing Dashpot |
Charge Air Control Valve | Turbocharger Assembly |
Charge Air Cooler (6.6L DURAMAX® Diesel) | Turbocharger Boost Sensor (6.6L DURAMAX® Diesel) |
Charge Air Cooler Fan | Turbocharger Oil Separator |
Idle Air Control Valve | Turbocharger Thermo Purge Switch |
Idle Speed Control Motor | Vacuum Pump (6.6L Diesel) |
Intake Manifold |
|
Ignition System | |
|---|---|
Camshaft Position Sensor(s) | Glow Plug Relay (Diesel) |
Crankshaft Position Sensor(s) | Ignition Coil(s) |
Distributor | Ignition Control Module |
Distributor Cap | Ignition Timing Adjustment |
Distributor Pickup Coil | Knock Sensor |
Distributor Rotor | Spark Plug Wires |
Glow Plug(s) (Diesel) | Spark Plugs |
Glow Plug Controller (Diesel) |
|
Evaporative Emission Control System (Gasoline Engines) | |
|---|---|
Canister | Fuel Level Sensor |
Canister Vent Solenoid | Fuel Limiter Vent Valve |
Canister Purge Solenoid Valve | Fuel Tank Filler Pipe (with Restrictor) |
Fuel Feed/Return Pipes and Hoses | Fuel Tank Vacuum Sensor or Pressure Sensor |
Fuel Filler Cap | Fuel Tanks |
Positive Crankcase Ventilation System | |
|---|---|
Oil Filler Cap | PCV Oil Separator |
PCV Filter | PCV Valve |
Exhaust Gas Recirculation System | |
|---|---|
EGR Feed and Delivery Pipes or Cast-In Passages | EGR Valve Cooler (6.6L DURAMAX® Diesel) |
EGR Valve | EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel) |
Secondary Air Injection System | |
|---|---|
Air Pump | Check Valves |
Hybrid | |
|---|---|
Auxiliary Transmission Pump, Relay, and Circuit | Hood Ajar Switch and Circuit |
Battery Pack Current Sensor and Circuit | Hybrid Control Module * |
Battery Pack 12V Modules (3) | SGCM Coolant Circuit (fan and fan relay and pump) |
Brake Pedal Switch (PCM ZAB Switch) | Starter Generator Control Module* |
Energy Storage Control Module * | Wheel Speed Sensor and Circuits (left and right front) |
GMLAN (CAN) Communications Circuit |
|
Miscellaneous Items Used in Above Components are Covered | |
|---|---|
Belts | Housings |
Boots | Mounting Hardware |
Clamps | Pipes |
Connectors | Pulleys |
Ducts | Sealing Devices |
Fittings | Springs |
Gaskets | Tubes |
Grommets | Wiring |
Hoses | |
If failure of one of the above parts results in failure of another part under the Emission Control Systems Warranty, both will be covered by this warranty. For detailed information concerning specific parts covered by the Emission Control Systems Warranty, ask your dealer. | |
* 8 years/130 000 kilometres, whichever comes first. | |
What Is Not Covered
The Emission Control Systems Warranty obligations DO NOT apply to conditions resulting from tampering, abuse, neglect or improper maintenance. Items listed under "What Is Not Covered" under General Motors of Canada Limited New Vehicle Limited Warranty also apply to the emission related warranties.
Parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. There is no coverage under this warranty for the failure of parts which are not replaced as required.
After the replacement interval, if failure of one of the parts specified in the maintenance schedule results in failure of another part, neither will be covered under the Emission Control System Warranty.
Powertrain Control Module (PCM) software updates beyond the Base Warranty period are not covered by the Emission Control System warranty unless the vehicle fails to conform with the Emission Regulations under the Canadian Environmental Protection Act.
For detailed information concerning specific parts covered by these emission control systems warranties, ask your retailer.
THE "OTHER TERMS" PRESENTED IN THE NEW VEHICLE LIMITED WARRANTY ALSO APPLY TO THIS WARRANTY.
The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies.
What Is Covered
The parts covered under the emission warranty are listed under the "Emission Warranty Parts List" later in this section.
How to Determine the Applicable Emissions Control System Warranty
State and Federal agencies may require different emission control system warranty depending on:
| • | Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission control systems. |
| • | Whether the vehicle conforms to or is certified for California regulations in addition to U.S. EPA Federal regulations. |
To determine eligibility: Light Duty vehicles with a Gross Vehicle Weight Rating (GVWR) of 8,500 lbs. or less; Heavy Duty vehicles with a GVWR greater than 8,500 lbs.
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. If the emissions control label contains language stating the vehicle conforms to California regulations, the vehicle is also eligible for California Emissions Control System Warranty Coverage.
Federal Emission Control System Warranty
Federal Warranty Coverage
| • | 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter and the vehicle/powertrain control module (including emission-related software), whichever comes first. |
Federal Emission Defect Warranty
Saturn warrants to the owner the following:
| • | The vehicle was designed, equipped, and built so as to conform at the time of sale with the applicable regulations of the Federal Environmental Protection Agency (EPA). |
| • | The vehicle is free from defects in material and workmanship which cause the vehicle to fail to conform with those regulations during the emission warranty period. |
Emission related defects in the genuine Saturn parts listed under the Emission Warranty Parts List, including related diagnostic costs, parts, and labor are covered by this warranty.
Federal Emission Performance Warranty
Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle. If an EPA-approved I/M program is enforced in your area, you may also be eligible for Emission Performance Warranty coverage when all of the following three conditions are met:
| • | The vehicle has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in the owner manual or maintenance schedule supplied with your vehicle. |
| • | The vehicle fails an EPA-approved I/M test during the emission warranty period.* |
| • | The failure results, or will result, in the owner of the vehicle having to bear a penalty or other sanctions, including the denial of the right to use the vehicle, under local, state, or federal law. |
*Saturn warrants that your retailer will replace, repair, or adjust to Saturn specifications, at no charge to you, any of the parts listed under the "Emission Warranty Parts List" later in this section which may be necessary to conform to the applicable emission standards. Non-Saturn parts labeled "Certified to EPA Standards" are covered by the Federal Emission Performance Warranty.
California Emission Control System Warranty
This section outlines the emission warranty that Saturn provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies.
This warranty applies if your vehicle meets both of the following requirements:
| • | Your vehicle is registered in California or other states adopting California emission and warranty regulations*. |
| • | Your vehicle is certified for sale in California as indicated on the vehicle's emission control information label. |
| Important: *Massachusetts, Maine, and Vermont have California Emissions Warranty coverage. (New York adopted California emission standards, but not the California emissions warranty. The Federal Emissions Control warranty applies to all vehicles in New York.) |
| Important: California, New York, Massachusetts, Vermont, Maine, Connecticut, Rhode Island, and New Jersey have PZEV Emission Warranty Coverage. |
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards)
In California, new motor vehicles must be designed, equipped, and built to meet the states' stringent anti-smog standards. Saturn must warrant your vehicle's emission control system for the periods of time and mileage listed provided there has been no abuse, neglect, or improper maintenance of your vehicle. Your vehicle's emission control system may include parts such as the fuel injection system, ignition system, catalytic converter, and engine computer. Also included are hoses, belts, connectors, and other emission related assemblies.
Where a warrantable condition exists, Saturn will repair your vehicle at no cost to you including diagnosis, parts, and labor.
Saturn Warranty Coverage
| • | For 3 years or 50,000 miles, whichever comes first: |
| - | If your vehicle fails a smog check inspection, Saturn will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. |
| - | If any emission related part on your vehicle is defective, Saturn will repair or replace it. This is your Short-term Emission Defects Warranty. |
| • | For 7 years or 70,000 miles, whichever comes first: |
| - | If an emission related part listed in this booklet specially noted with coverage for 7 years or 70,000 miles is defective, Saturn will repair or replace it. This is your Long-term Emission Control System Defects Warranty. |
| • | For 8 years or 80,000 miles, whichever comes first: |
| - | If the catalytic converter, vehicle powertrain control module including emission related software is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. |
| • | For 8 years or 100,000 miles, whichever comes first for a Super Ultra Low Emission Vehicle (SULEV): |
| - | If an emission related part listed in this booklet specially noted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your long-term emission control system defect warranty. |
| • | For 15 years or 150,000 miles, whichever comes first for a Partial Zero Emission Vehicle (PZEV): |
| - | If any emission related part listed in this booklet is defective GM will repair or replace it. This is your (PZEV) Emission Control System Defects Warranty. |
Any authorized Saturn retailer will, as necessary under these warranties, replace, repair, or adjust to Saturn specifications any genuine Saturn parts that affect emissions.
The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service.
Owner's Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. Saturn recommends that you retain all maintenance receipts for your vehicle, but Saturn cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Saturn retailer or an Authorized Saturn Service Provider as soon as a problem exists. The warranted repairs should be completed in a reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that Saturn may deny warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper or insufficient maintenance, or modifications not approved by Saturn.
If you have any questions regarding your rights and responsibilities under these warranties, you should contact the Customer Assistance Center at 1-800-553-6000 or, in California, write to:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
Emission Warranty Parts List
The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the "Federal Emission Control System Warranty" and the "California Emission Control System Warranty".
Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows:
| • | (*) 7 years/70,000 miles or Super Low Emission Vehicle (SULEV) 8 years/100,000 miles, whichever comes first, California Emission Control System Warranty coverage. |
| • | (**) 8 years/80,000 miles, whichever comes first, Federal emission coverage. (Also applies to California certified light duty and medium duty vehicles.) or California Super Ultra Low Emission Vehicle (SULEV) 8 years/100,000 miles. |
The Emission Control Systems Warranties obligations do not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any other item listed under "What Is Not Covered" under New Vehicle Limited Warranty . The "Other Terms" presented under New Vehicle Limited Warranty also apply to the emission related warranties.
Powertrain Control System
ABS Control Module (Except 4-cylinder passenger cars)**
Camshaft Position Actuator *
Camshaft Position Actuator Valve
Coolant Level Sensor
Data Link Connector
Electronic Throttle Control (ETC) Motor
Engine Control Module (ECM) **
Engine Coolant Temp. Sensor
Fast Idle Solenoid
Flexible Fuel Sensor *
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor (DoD™ only)
Oxygen Sensors
Powertrain Control Module (PCM) **
Programmable Read Only Memory (PROM)
Throttle Position Sensor
Throttle Position Switch
Vehicle Control Module (VCM) **
Vehicle Speed Sensor
Wheel Speed Sensor (Except 4-cylinder passenger cars)
Transmission Controls and Torque Management
Manual Transmission Clutch Switch
Park/Neutral Switch
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module **
Transmission Fluid Temperature Sensor
Transmission Gear Selection Switch (Diesel)
Transmission Internal Mode Switch
Transmission Pressure Switches
Transmission Shift Solenoids A & B
Transmission Speed Sensors
Fuel Management System
Common Rail Assembly (6.6L DURAMAX® Diesel) *
Diesel Fuel Injection Pump *
Diesel Fuel Injection Pump Timing Adjust
Diesel Fuel Injector Control Module - EDU (6.6L DURAMAX® Diesel) *
Diesel Fuel Temperature Sensor
Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) *
Function Block (6.6L DURAMAX® Diesel)
Fuel Injector
Fuel Pressure Regulator
Fuel Rail Assembly *
Fuel Rail Pressure Sensor (6.6L DURAMAX® Diesel)
Air Management System
Air Cleaner
Air Cleaner Diaphragm Motor
Air Cleaner Resonator
Air Cleaner Temp. Compensator Valve
Air Intake Ducts
Charge Air Control Actuator
Charge Air Control Solenoid Valve
Charge Air Control Valve
Charge Air Cooler (6.6L DURAMAX® Diesel) *
Charge Air Cooler Fan
Idle Air Control Valve
Idle Speed Control Motor
Intake Manifold *
Intake Manifold Gasket
Intake Manifold Gasket (7/70 Only Terraza, Uplander, Montana SV6, RELAY and DURAMAX® Diesel) *
Intake Manifold Heater
Intake Manifold Tuning Valve
Intake Manifold Tuning Valve Relay
Supercharger Assembly *
Throttle Body * (Replacement Only)
Throttle Body Heater
Throttle Closing Dashpot
Turbocharger Assembly *
Turbocharger Boost Sensor (6.6L DURAMAX® Diesel)
Turbocharger Oil Separator
Turbocharger Thermo Purge Switch
Vacuum Pump (6.6L DURAMAX® Diesel)
Ignition System
Camshaft Position Sensor(s)
Crankshaft Position Sensor(s)
Distributor
Distributor Cap
Distributor Pick Up Coil
Distributor Rotor
Glow Plug(s) (Diesel)
Glow Plug Controller (Diesel)
Glow Plug Relay (Diesel)
Ignition Coil(s)
Ignition Control Module
Ignition Timing Adjustment
Knock Sensor
Spark Plug Wires
Spark Plugs
Catalytic Converter System
Catalytic Converter(s) and Muffler if attached as assembly **
Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Rendezvous, Terraza, Uplander, RELAY, Cadillac DTS 4.6L, (Monte Carlo, Impala, Grand Prix 5.3L right side) and C/K Trucks < 14,000 GVWR 8.1L)
Exhaust Manifold with Catalytic Converter attached as assembly **
Exhaust Manifold Gasket
Exhaust Pipes and/or Mufflers (when located between catalytic converters and exhaust manifold)
Positive Crankcase Ventilation System
Oil Filler Cap
PCV Filter
PCV Oil Separator
PCV Valve
Exhaust Gas Recirculation System
EGR Feed and Delivery Pipes or Cast-in Passages
EGR Valve
EGR Valve Cooler (6.6L DURAMAX® Diesel)
EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel)
Secondary Air Injection System
Air Pump
Check Valves
Evaporative Emission Control System (Gasoline Engines)
Canister
Canister Purge Solenoid Valve
Canister Vent Solenoid
Fuel Feed and Return Pipes and Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve *
Fuel Tank Filler Pipe (with restrictor)
Fuel Tank(s) *
Fuel Tank Vacuum or Pressure Sensor
Hybrid
Auxiliary Transmission Pump, Relay, and Circuit
Battery Pack Current Sensor and Circuit
Battery Pack 12V Modules (3)
Brake Pedal Switch (PCM ZAB Switch)
Energy Storage Control Module **
GMLAN (CAN) Communications Circuit
Hood Ajar Switch and Circuit
Hybrid Control Module **
SGCM Coolant Circuit (fan and fan relay and pump)
Starter Generator Control Module **
Wheel Speed Sensor and Circuits (left and right front)
Miscellaneous Items Used with Above Components are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Hoses
Housings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring
Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty.
For detailed information concerning specific parts covered by these emission control systems warranties, ask your retailer.
Replacement Parts
The emission control systems of your vehicle were designed, built, and tested using genuine Saturn parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine Saturn parts.
The warranty obligations are not dependent upon the use of any particular brand of replacement parts. The owner may elect to use non-genuine Saturn parts for replacement purposes. Use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems.
If other than new, genuine Saturn parts are used for maintenance replacements or for the repair of parts affecting emission control, the owner should assure himself/herself that such parts are warranted by their manufacturer to be equivalent to genuine Saturn parts in performance and durability.
* "Genuine Saturn parts," when used in conjunction with Saturn vehicles means parts manufactured by or for Saturn, designed for use on Saturn vehicles, and distributed by any division or subsidiary of Saturn.
Maintenance and Repairs
Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an Authorized Saturn Retail Service Facility or Authorized Saturn Service Provider, except in an emergency situation when a warranted part or an Authorized Saturn Retail Service Facility is not reasonably available to the vehicle owner.
In an emergency, where an authorized retailer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part. Saturn will consider reimbursement for the expense incurred, including diagnosis, not to exceed the manufacturer's suggested retail price for all warranted parts replaced and labor charges based on Saturn's recommended time allowance for the warranty repair and the geographically appropriate labor rate. A part not being available within 10 days or a repair not being completed within 30 days constitutes an emergency. Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emergency.
If, in an emergency situation, it is necessary to have repairs performed by other than a Saturn retailer and you believe the repairs are covered by emission warranties, take the replaced parts and your receipt to a Saturn retailer for reimbursement consideration. This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. Saturn will not deny warranty coverage solely on the absence of maintenance records. However, Saturn may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Claims Procedure
As with the other warranties covered in this booklet, take your vehicle to any authorized Saturn retail facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will be performed by any Saturn retailer or Authorized Saturn Service Provider at no charge. Repairs which do not qualify will be charged to you. You will be notified as to whether or not the repair qualifies under the warranty within a reasonable time, not to exceed 30 days after receipt of the vehicle by the retailer or Authorized Saturn Service Provider, or within the time period required by local or state law.
The only exceptions would be if you request or agree to an extension, or if a delay results from events beyond the control of your retailer or Saturn. If you are not so notified, Saturn will provide any required repairs at no charge.
In the event a warranty matter is not handled to your satisfaction, refer to the "Customer Satisfaction Procedure" in this booklet under Owner Assistance .
For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission Standards, you may contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 97131-2990
