Customer Satisfaction - Battery Not Charging-Limited Drive Time

On certain 2007 Saturn VUE Green Line vehicles, when high resistance in the resolver circuit is detected, recharging of the 12-volt battery stops. If this occurs, the battery light or check engine light will be on, the charge assist gauge will not move, and hybrid operation (such as engine shutdown when stopped) is disabled. When the 12-volt battery is not being recharged, the vehicle can only be driven for approximately 20 to 60 minutes, depending on the electrical accessories being used, before the engine will stop running and potentially not restart. If the vehicle is turned off and then restarted when the condition is first observed, the system may reset and the battery warning light will go off. The vehicle will operate as intended; however, the condition may occur again the next time the ignition is turned on.

Retailers are to add a wire harness and reprogram the engine control module (ECM) and transmission control module (TCM).

Involved are certain 2007 Saturn VUE Green Line vehicles built within these VIN breakpoints:

Important: Retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Retailers will not have a report available if they have no involved vehicles currently assigned.

-- Canadian Saturn/Saab retailers - GMinfoNet Recall Reports

-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Canadian Saturn/Saab Retailers: Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

US Saturn Retailers: A pre-shipment of the required part to perform this repair has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

DO NOT REPLACE THE SGCM, THE STARTER/GENERATOR (MGU), OR THE ENGINE WIRING HARNESS.

1. Reprogram the engine control module (ECM) with TIS2WEB, version 8.5 or later.
2. Reprogram the transmission control module (TCM) with TIS2WEB, version 8.5 or later.
3. Install an engine wiring harness jumper (between the SGCM and MGU) using the following procedure:

3.1.	Perform the Hybrid Battery Service Disconnect procedure found in SI.

3.2.	Disconnect the 12-volt battery negative cable.

3.3.	Remove the air cleaner outlet duct.

3.4.	Disconnect the SGCM C1 (Black) and C2 (Grey) connectors.

3.5.	Reroute the SGCM C1 (Black) connector so that it is underneath the vacuum hose.

3.6.	Remove the conduit and tape between the SGCM C2 (Grey) connector and the main harness.





3.7.	From the C2 connector, carefully remove the following four circuits (1, 3, 8 and 21) from the old 24W connector. These four circuits will be installed in the new SGCM C2 connector in the wiring harness jumper.

Tip
To remove the circuit/terminal from the connector, remove the clear cover, then while pulling up on the white "finger", slightly pull up on the pin while pushing it in. Refer to the C2 Connector Circuit/Terminal Removal diagram.

C2 Connector - Circuit/Terminal Removal

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

Submit a Product Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

1. To receive credit, submit a claim with the information below:

2. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

3. Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in GM messenger bulletins SAG20060292/SAG20060295.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear Saturn Customer:

We have learned that on your 2007 Saturn VUE Green Line vehicle, when high resistance is detected in one of the hybrid electronic circuits, recharging of the 12-volt battery stops. This is a design feature that prevents damage to the hybrid system. If the high resistance is detected, the battery warning light comes on, the charge assist gauge will not move from its vertical position, and hybrid operation (such as engine shutdown when the vehicle is stopped) is disabled. A check engine light may also be on. When the 12-volt battery is not being recharged, the vehicle can only be driven for approximately 20 to 60 minutes, depending on the electrical accessories being used, before the engine will stop running and potentially not restart. If the vehicle is turned off and then restarted when the condition is first observed, the system may reset and the battery warning light will go off. The vehicle will operate as intended; however, the condition may occur again the next time the ignition is turned on.

Your satisfaction with your Saturn VUE is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do: To prevent this condition from occurring, your Saturn retailer will add a wire harness and reprogram the engine control module and the transmission control module. This service will be performed for you at no charge.

What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your Saturn retailer or the Saturn Customer Assistance Center. The Customer Assistance Center’s hours are 8:00 AM - 11:00 PM, EST, Monday through Friday. They can be reached at 1-800-972-8876 or 1-800-833-6000 (TTY).

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the facility for this repair. Please refer to your Owner’s Manual and your retailer for details on courtesy transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn VUE provides you with many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

07195