CAMPAIGN:WINDSHIELD WIPER LOW SPEED OPERATION. Cadillac Seville 1998

NOTE: GM OF CANADA VERSION OF 98025 IS LOCATED BELOW THE US VERSION ______________________________________________________________________

PRODUCT CAMPAIGNS 98025 JULY, 1998

PRODUCT RECALL CAMPAIGN

FMVSS NON-COMPLIANCE CAMPAIGN

SUBJECT: 98025 - WINDSHIELD WIPER LOW SPEED OPERATION

MODELS: CERTAIN 1998 CADILLAC SEVILLE MODEL VEHICLES

THE HIGHWAY SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE CUSTOMER HAS TENDERED IT FOR REPAIR. A FAILURE TO REPAIR WITHIN SIXTY (60) DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.

IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE CUSTOMER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.

TO AVOID HAVING TO PROVIDE THESE BURDENSOME REMEDIES, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH CUSTOMER AND TO REPAIR THEIR VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE ATTACHED COPY OF THE DIVISIONAL LETTER THAT IS BEING SENT TO CUSTOMERS, THE CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE APPROPRIATE CUSTOMER ASSISTANCE CENTER IF THEIR DEALER DOES NOT REMEDY THE CONDITION WITHIN FIVE (5) DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, THEY ARE INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.

DEFECT INVOLVED

GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 CADILLAC SEVILLE MODEL VEHICLES FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) 104, "WINDSHIELD WIPING AND WASHING SYSTEM." SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE WINDSHIELD WIPER MOTOR LOW SPEED FUNCTION MAY BECOME INOPERATIVE WHEN THE MOTOR IS SWITCHED FROM HIGH SPEED TO LOW SPEED.

THE HIGH SPEED MOTOR FUNCTION IS NOT AFFECTED. THE LOW SPEED FUNCTION WILL RETURN AFTER THE IGNITION IS CYCLED OFF AND ON, BUT MAY BE LOST AGAIN WHEN THE WIPERS ARE SWITCHED FROM HIGH SPEED TO LOW SPEED. IF THIS WERE TO OCCUR WHILE THE VEHICLE WAS IN MOTION, THE DRIVER'S VISIBILITY COULD BE AFFECTED. TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO REPLACE THE WINDSHIELD WIPER MOTOR COVER WHICH CONTAINS THE MICROPROCESSOR ON ALL SUSPECT VEHICLES.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1998 CADILLAC SEVILLE MODEL VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR DIVISION MODEL PLANT CODE FROM THROUGH 1998 CADILLAC SEVILLE HAMTRAMCK "U" WU930050 WU931975

NOTICE: DEALERS SHOULD CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) PRIOR TO BEGINNING CAMPAIGN REPAIRS. NOT ALL VEHICLES WITHIN THE ABOVE BREAKPOINTS MAY BE INVOLVED.

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

PARTS INFORMATION

NOTICE: AN INITIAL SUPPLY OF COVER ASSEMBLIES, EQUIVALENT TO 60% OF INVOLVED VEHICLES, REQUIRED TO COMPLETE THIS CAMPAIGN WILL BE PRE-SHIPPED TO INVOLVED DEALERS OF RECORD. THIS PRE-SHIPMENT WILL OCCUR THE WEEK OF JULY 6, 1998. PRE-SHIPPED PARTS WILL BE CHARGED TO DEALER'S OPEN PARTS ACCOUNT.

NOTE: DEALERS ARE ENCOURAGED NOT TO ORDER CAMPAIGN PARTS FOR USE AS SHELF STOCK. ONLY APPROXIMATELY 1,000 VEHICLES ARE INVOLVED IN THIS CAMPAIGN SO ADDITIONAL PARTS SHOULD BE ORDERED ONLY WITH CUSTOMER APPOINTMENTS.

ADDITIONAL PARTS, IF REQUIRED, ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.

PART NUMBER DESCRIPTION QUANTITY/ VEHICLE

12365314 COVER ASSEMBLY - WIPER MOTOR 1

12345739 SEALER - 3.5 OZ TUBE AS REQ'D

CUSTOMER NOTIFICATION

CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY CADILLAC MOTOR VEHICLE DIVISION (SEE COPY OF CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).

COURTESY TRANSPORTATION

THE AVAILABILITY OF COURTESY TRANSPORTATION TO CUSTOMERS WHOSE VEHICLES ARE INVOLVED IN THIS CAMPAIGN IS OF THE UTMOST IMPORTANCE IN MAINTAINING CUSTOMER SATISFACTION. DEALERS ARE TO TAKE THE STEPS NECESSARY TO ENSURE THAT THESE CUSTOMERS CLEARLY UNDERSTAND THAT COURTESY TRANSPORTATION IS AVAILABLE AND WILL BE PROVIDED UPON REQUEST AT NO CHARGE. DEALERS SHOULD SUBMIT SUCH CLAIMS IN THE NORMAL MANNER AND APPROPRIATE CREDIT WILL BE ISSUED. DEALERS MAY WISH TO REVIEW CORPORATE BULLETIN 68-05-02A RELEASED IN OCTOBER, 1996 FOR GUIDELINES REGARDING LOANER/RENTALS.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

THIS BULLETIN IS NOTICE TO YOU THAT THE NEW MOTOR VEHICLES INCLUDED IN THIS CAMPAIGN MAY NOT COMPLY WITH THE STANDARD IDENTIFIED ABOVE. UNDER 41 U.S.C. SECTION 30112 OF THE HIGHWAY SAFETY ACT AS AMENDED, IT IS ILLEGAL FOR A DEALER TO SELL A NEW MOTOR VEHICLE WHICH THE DEALER KNOWS DOES NOT COMPLY WITH AN APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARD. AS A CONSEQUENCE, IF YOU SELL ANY OF THESE MOTOR VEHICLES WITHOUT FIRST PERFORMING THE CAMPAIGN CORRECTION, YOUR DEALERSHIP MAY BE SUBJECT TO A CIVIL PENALTY UP TO $1,100 FOR EACH SUCH SALE.

SERVICE PROCEDURE

1. WIPER MOTOR

2. WIPER MOTOR COVER ELECTRICAL CONNECTOR

3. WIPER MOTOR COVER

4. WIPER MOTOR SCREWS

1. TURN IGNITION KEY TO THE "OFF" POSITION.

2. DISCONNECT THE ELECTRICAL CONNECTOR FROM THE WIPER MOTOR COVER AS SHOWN IN FIGURE 1.

3. REMOVE THREE (3) SCREWS THAT ATTACH THE WIPER MOTOR COVER TO THE WIPER MOTOR. REMOVE THE WIPER MOTOR COVER. DISCARD THE WIPER MOTOR COVER AND SCREWS.

4. CAREFULLY REMOVE ANY OLD EXCESS SEALANT FROM THE WIPER MOTOR HOUSING.

IMPORTANT: WHEN APPLYING SEALANT IN THE NEXT STEP, DO NOT ALLOW ANY SEALANT TO CONTACT THE ELECTRONIC COMPONENTS OR ELECTRICAL TERMINALS.

FIGURE 1

5. FOLLOWING THE INSTRUCTIONS AND ILLUSTRATION INCLUDED WITH THE NEW COVER, CAREFULLY APPLY A BEAD OF P/N 12345739 (OR GE-162 SEALANT OR EQUIVALENT) TO THE GROOVE IN THE COVER ASSEMBLY.

6. INSTALL THE NEW WIPER MOTOR COVER ASSEMBLY TO THE WIPER MOTOR AND SECURE WITH THE THREE (3) SCREWS INCLUDED IN THE COVER KIT. TIGHTEN TO 2.0 N.M (18 LB. IN.).

7. RECONNECT THE ELECTRICAL CONNECTOR TO THE WIPER MOTOR COVER.

8. CHECK WIPER SYSTEM FOR PROPER OPERATION (DELAY/LOW/HIGH/WASH/ETC.), MAKING SURE TO SWITCH BETWEEN HIGH AND LOW SPEEDS SEVERAL TIMES.

9. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:

PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM

REPLACE WIPER MOTOR COVER ASSEMBLY 1 12365314 ** MA-96 V0176 0.3 ***

ON-SITE SERVICE VISIT V0213 ****

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR WIPER MOTOR COVERS NEEDED TO COMPLETE THE REPAIR.

*** THE AMOUNT IDENTIFIED IN THE "NET ITEM" COLUMN SHOULD REPRESENT THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR SEALER NEEDED TO PERFORM THE REQUIRED REPAIRS, NOT TO EXCEED $.84 (INCLUDES 40% MARK UP) PER VEHICLE.

**** ENTER $35.00 FOR ON-SITE SERVICE VISIT (WHEN REQUESTED BY OWNER). CLAIM IS PAYABLE ONLY ONE TIME PER VEHICLE. V0213 MUST BE SUBMITTED IN CONJUNCTION WITH V0176 TO ENSURE CAMPAIGN CLOSURE. NOTE: THIS SERVICE IS AVAILABLE FOR RETAIL CUSTOMERS ONLY.

REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

FIGURES: 1

Object Number: 484309 Size: LF

GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

98025

(SAMPLE OF NOTIFICATION USED)

JULY, 1998

DEAR CADILLAC SEVILLE CUSTOMER:

THIS NOTICE IS SENT TO YOU IN ACCORDANCE WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.

REASON FOR THIS RECALL: GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 CADILLAC SEVILLE MODEL VEHICLES FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) 104, "WINDSHIELD WIPING AND WASHING SYSTEM." SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE WINDSHIELD WIPER MOTOR LOW SPEED FUNCTION MAY BECOME INOPERATIVE WHEN THE MOTOR IS SWITCHED FROM HIGH SPEED TO LOW SPEED. THE HIGH SPEED MOTOR FUNCTION IS NOT AFFECTED. THE LOW SPEED FUNCTION WILL RETURN AFTER THE IGNITION IS CYCLED OFF AND ON, BUT MAY BE LOST AGAIN WHEN THE WIPERS ARE SWITCHED FROM HIGH SPEED TO LOW SPEED. IF THIS WERE TO OCCUR WHILE THE VEHICLE WAS IN MOTION, THE DRIVER'S VISIBILITY COULD BE AFFECTED.

WHAT WILL BE DONE: TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO REPLACE THE WINDSHIELD WIPER MOTOR COVER WHICH CONTAINS THE MICROPROCESSOR ON ALL SUSPECT VEHICLES. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

HOW LONG WILL THE REPAIR TAKE? THE LENGTH OF TIME REQUIRED TO PERFORM THIS SERVICE CORRECTION IS APPROXIMATELY FIFTEEN MINUTES. ADDITIONAL TIME MAY BE REQUIRED TO SCHEDULE AND PROCESS YOUR VEHICLE. IF YOUR DEALER HAS A LARGE NUMBER OF VEHICLES AWAITING SERVICE, THIS ADDITIONAL TIME MAY BE SIGNIFICANT. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH ADDITIONAL TIME WILL BE NEEDED. ALSO, YOUR DEALER MAY BE ABLE TO PERFORM THIS REPAIR AT YOUR HOME OR WORK PLACE; PLEASE ASK YOUR DEALER IF THIS SERVICE IS AVAILABLE IN YOUR AREA.

CONTACTING YOUR DEALER: PLEASE CONTACT YOUR DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE. PARTS ARE AVAILABLE AND INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE. YOUR CADILLAC DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICES TO CORRECT YOUR VEHICLE AS PROMPTLY AS POSSIBLE. SHOULD YOUR DEALER BE UNABLE TO SCHEDULE A SERVICE DATE WITHIN A REASONABLE TIME, YOU SHOULD CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT THE APPROPRIATE TELEPHONE NUMBER LISTED BELOW:

CADILLAC CUSTOMER ASSISTANCE CENTER TELEPHONE NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *

1-800-458-8006 1-800-833-2622

* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)

IF, AFTER CONTACTING THE CADILLAC CUSTOMER ASSISTANCE CENTER, YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY WISH TO WRITE THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, 400 SEVENTH STREET SW, WASHINGTON, DC 20590 OR CALL 1-800-424-9393 (WASHINGTON, DC RESIDENTS USE 202-366-0123).

CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

COURTESY TRANSPORTATION: YOUR DEALER MAY PROVIDE YOU WITH SHUTTLE SERVICE OR SOME OTHER FORM OF COURTESY TRANSPORTATION WHILE YOUR VEHICLE IS AT THE DEALERSHIP FOR THIS REPAIR. PLEASE REFER TO YOUR OWNER'S MANUAL AND YOUR DEALER FOR DETAILS ON COURTESY TRANSPORTATION.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCTS.

CADILLAC MOTOR VEHICLE DIVISION GENERAL MOTORS CORPORATION

********************************************************************** GM OF CANADA VERSION ********************************************************************** PRODUCT CAMPAIGNS 98025 JULY 1998

PRODUCT RECALL CAMPAIGN

CMVSS NON-COMPLIANCE CAMPAIGN

SUBJECT: CAMPAIGN 98025 WINDSHIELD WIPER LOW SPEED OPERATION

MODELS: 1998 CADILLAC SEVILLE MODEL VEHICLES

DEFECT INVOLVED

GENERAL MOTORS OF CANADA LIMITED HAS DECIDED THAT CERTAIN 1998 CADILLAC SEVILLE MODEL VEHICLES FAIL TO CONFORM TO CANADA MOTOR VEHICLE SAFETY STANDARD (CMVSS) 104, "WINDSHIELD WIPING AND WASHING SYSTEM". SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE WINDSHIELD WIPER MOTOR LOW SPEED FUNCTION MAY BECOME INOPERATIVE WHEN THE MOTOR IS SWITCHED FROM HIGH SPEED TO LOW SPEED. THE HIGH SPEED MOTOR FUNCTION IS NOT AFFECTED. THE LOW SPEED FUNCTION WILL RETURN AFTER THE IGNITION IS CYCLED OFF AND ON, BUT MAY BE LOST AGAIN WHEN THE WIPERS ARE SWITCHED FROM HIGH SPEED TO LOW SPEED. IF THIS WERE TO OCCUR WHILE THE VEHICLE WAS IN MOTION, THE DRIVER'S VISIBILITY COULD BE AFFECTED.

TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO REPLACE THE WINDSHIELD WIPER MOTOR COVER WHICH CONTAINS THE MICROPROCESSOR ON ALL SUSPECT VEHICLES.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1998 CADILLAC SEVILLE MODEL VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR DIVISION MODEL PLANT CODE FROM THROUGH 1998 CADILLAC SEVILLE HAMTRAMCK "U" WU930050 WU931975

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM THE INTER-PROVINCIAL RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF PROVINCIAL LAWS. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

PARTS INFORMATION

NOTE: DEALERS ARE ENCOURAGED NOT TO ORDER CAMPAIGN PARTS FOR USE AS SHELF STOCK. ONLY APPROXIMATELY 1,000 VEHICLES ARE INVOLVED IN THIS CAMPAIGN SO ADDITIONAL PARTS SHOULD BE ORDERED ONLY WITH CUSTOMER APPOINTMENTS.

ADDITIONAL PARTS, IF REQUIRED, ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE 12365314 WIPER MOTOR COVER ASSEMBLY 1 12346286 SEALER - 5 OZ CARTRIDGE AS REQUIRED

CUSTOMER NOTIFICATION

ALL CUSTOMERS OF RECORD AT THE TIME OF CAMPAIGN RELEASE ARE SHOWN ON THE ATTACHED COMPUTER LISTING AND HAVE BEEN NOTIFIED BY FIRST CLASS MAIL FROM GENERAL MOTORS (SEE COPY OF CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALER'S POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU MUST TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

1. TURN IGNITION KEY TO THE "OFF" POSITION.

2. DISCONNECT THE ELECTRICAL CONNECTOR FROM THE WIPER MOTOR COVER AS SHOWN IN FIGURE 1.

3. REMOVE THREE (3) SCREWS THAT ATTACH THE WIPER MOTOR COVER TO THE WIPER MOTOR. REMOVE THE WIPER MOTOR COVER. DISCARD THE WIPER MOTOR COVER AND SCREWS.

4. CAREFULLY REMOVE ANY OLD EXCESS SEALANT FROM THE WIPER MOTOR HOUSING.

IMPORTANT: WHEN APPLYING SEALANT IN THE NEXT STEP, DO NOT ALLOW ANY SEALANT TO CONTACT THE ELECTRONIC COMPONENTS OR ELECTRICAL TERMINALS.

5. FOLLOWING THE INSTRUCTIONS AND ILLUSTRATION INCLUDED WITH THE NEW COVER, CAREFULLY APPLY A BEAD OF P/N 12346286 (OR GE-162 SEALANT OR EQUIVALENT) TO THE GROOVE IN THE COVER ASSEMBLY.

6. INSTALL THE NEW WIPER MOTOR COVER ASSEMBLY TO THE WIPER MOTOR AND SECURE WITH THE THREE (3) SCREWS INCLUDED IN THE COVER KIT. TIGHTEN TO 2.0 N M (18 LB. IN.).

7. RECONNECT THE ELECTRICAL CONNECTOR TO THE WIPER MOTOR COVER.

8. CHECK WIPER SYSTEM FOR PROPER OPERATION (DELAY/LOW/HIGH/WASH/ETC.), MAKING SURE TO SWITCH BETWEEN HIGH AND LOW SPEEDS SEVERAL TIMES.

9. INSTALL CAMPAIGN IDENTIFICATION LABEL.

1. WIPER MOTOR 2. WIPER MOTOR COVER ELECTRICAL CONNECTOR 3. WIPER MOTOR COVER 4. WIPER MOTOR SCREWS

FIGURE 1

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

INSERT CAMPAIGN NUMBER

INSERT DEALER CODE

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM DGN BY CALLING 1-800-668-5539 (MONDAY-FRIDAY, 8:00 A.M. TO 5:00 P.M. EST). ASK FOR ITEM NUMBER GMP 91 WHEN ORDERING.